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Imperial Library
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Index
Cover
Dedication
Foreword
Introduction
1. Begin with Confidence
2. Humor and Charm, the Great Equalizers
3. The Quiet Strength of Consistency
4. Listen First, Talk Later
5. Radiate Calm
6. Handle Conflict Diplomatically
7. Honesty Is the Best Policy (Except When It Isn’t)
8. The Gift of Loyalty
9. Own Your Mistakes
10. Keep Smiling, and Other Ways to Deal with Difficult People
11. Virtual Manners
12. Details Matter
Conclusion
Photographs
Acknowledgments
About the Authors
Notes
Copyright
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