Peter Drucker's Five Most Important Questions · Enduring Wisdom for Today's Leaders by Drucker, Peter F. -- Read -- Imperial Library of Trantor

Index

Title Page Copyright Foreword

Notes

Introduction

Notes

About Peter F. Drucker Why Self-Assessment?

The Five Most Important Questions Planning Is Not an Event Encourage Constructive Dissent Creating Tomorrow's Society of Citizens Notes

Question 1: What Is Our Mission?

It Should Fit on a T-Shirt Make Principled Decisions Keep Thinking It Through What Is Our Mission? What Is Your Mission? Millennial Takeaway Notes

Question 2: Who Is Our Customer?

Identify the Primary Customer Identifying Supporting Customers Know Your Customers Who Is Our Customer? Customers at the Center of Everything! Millennial Takeaway Notes

Question 3: What Does the Customer Value?

Understand Your Assumptions What Does the Primary Customer Value? What Do Supporting Customers Value? Listen to Your Customers What Does the Customer Value? Creating Customer Value: How Well Is Your Brand Helping Customers? Millennial Takeaway Notes

Question 4: What Are Our Results?

Look at Short-Term Accomplishments and Long-Term Change Qualitative and Quantitative Measures Assess What Must Be Strengthened or Abandoned Leadership Is Accountable What Are Our Results? What Are Our Results? Millennial Takeaway Notes

Question 5: What Is Our Plan?

Goals Are Few, Overarching, and Approved by the Board Objectives Are Measurable, Concrete, and the Responsibility of Management Five Elements of Effective Plans Build Understanding and Ownership Never Really Be Satisfied What Is Our Plan? Planning for Sustainability: The Story of Mi Casa Millennial Takeaway Notes

Transformational Leadership

Millennial Takeaway

The Self-Assessment Process

Notes