Contextual Design, Design for Life by Holtzblatt, Karen -- Read -- Imperial Library of Trantor

Index

Cover image Title page Table of Contents Copyright Acclaim for Contextual Design: Design for Life Dedication Acknowledgments Part 1. Gathering User Data

1. Introduction

Design for life: the Cool Project Immersion: tuning intuition and design thinking Design in teams Contextual Design V2

2. User Data Drives Design

The challenge of design data You can’t just ask for design data Deep insight comes from the field Dealing with the data as a team

3. Principles of Contextual Inquiry

The master/apprentice model The four principles of Contextual Inquiry The Contextual Interview structure

4. The Interpretation Session

Building a shared understanding The structure of an Interpretation Session Working in teams

Part 2. Revealing the World

5. From Data to Insight: Contextual Design Models

Models reveal what matters Graphical representations give the big picture Consolidation thinking: induction Design communication: using data to drive design Putting models into action

6. The Affinity Diagram

Building the Affinity Diagram Building the Affinity as a team Design communication and the Affinity Diagram

7. Building Experience Models

The Day-in-the-Life Model Working in teams The Identity Model Modeling Connection The Relationship Model The Collaboration Model Sensation Boards Conclusion

8. Traditional Contextual Design Models

The Sequence Model Decision Point Models The Physical Model Personas The Power of Models

Part 3. Reinventing Life: Ideation with User Data

9. Inventing the Next Product Concept

Practical innovation User data drives innovation People are part of the secret sauce The challenge of design for life A design process for invention

10. The Bridge From Data to Design: The Wall Walk

Walking the Affinity Making lists: creating a focus for creativity Walking the Experience Models Walking the Traditional Contextual Design Models

11. Ideation: Visioning and the Cool Drilldown

Visioning The Cool Drilldown

Part 4. Defining the Product

12. The Challenge of Product Design

Keeping life coherent Scenario versus structural reasoning Design in teams

13. Storyboards

Building a storyboard The storyboard review

14. The User Environment Design

The User Environment Design elements Building the User Environment Design from storyboards The user interface and product structure Seeing Product Structure User Environment Design Walk-throughs

15. Interaction Patterns

The right team Seeing interaction patterns Innovation and interaction patterns Building interaction patterns from the user environment design

Part 5. Making It Real

16. Making It Real

Validating with users Product planning and strategy Project planning and execution

17. Validating the Design

Building a paper prototype Running a prototype interview The structure of an interview The Interpretation Session Design iteration Completing the design

18. Prioritization and Rollout

Planning a series of releases Partitioning a release for implementation Driving concurrent implementation

19. Project Planning and Execution

Forming the cross-functional team Setting project scope Setting project focus Determine the interviewing situation Deciding who to interview Setting the interview focus Planning the schedule Managing the team Cognitive style and working teams

20. Conclusion

Index