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Index
Cover
What People Are Saying
Title Page
Copyright
Contents
Foreword
Welcome
Our Iceberg Will Never Melt
The Iceberg Is Melting and Might Break Apart Soon!
What Do I Do Now?
Problem? What Problem?
I Cannot Do the Job Alone
The Seagull
Getting the Message Out
Good News, Bad News
The Scouts
The Second Wave
The Most Remarkable Change
Changing and Succeeding
The Penguins and You
The Eight-Step Process of Successful Change
The Power of Group Discussions
Q&A with the Authors
The Authors
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