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Index
Copyright
Early Praise for In the Line of Fire
About the Author
INTRODUCTION: Agility Versus Force
Challenging Questions
Martial Arts
Effective Management Perceived
Baptism Under Fire
Chapter 1. The Critical Dynamics of Q&A
Defensive, Evasive, or Contentious
Presenter Behavior/Audience Perception
Chapter 2. Effective Management Implemented
Worst Case Scenario
Maximum Control in Groups
The Q&A Cycle
How to Lose Your Audience in Five Seconds Flat
Chapter 3. You're Not Listening!
Chapter 4. Active Listening (Martial Art: Concentration)
The Roman Column
Sub-vocalization
Visual Listening
…You Still Don't Understand
Yards After Catch
Chapter 5. Retake the Floor (Martial Art: Self-Defense)
Paraphrase
Challenging Questions
The Buffer
Key Words
The Double Buffer
The Power of "You"
The Triple Fail-Safe
Chapter 6. Provide the Answer (Martial Art: Balance)
Quid Pro Quo
Manage the Answer
Anticipate
Recognize the Universal Issues
How to Handle Special Questions
Guilty as Charged Questions
Point B and WIIFY
Topspin
Media Sound Bites
Chapter 7. Topspin in Action (Martial Art: Agility)
Michael Dukakis Misses a Free Kick
The Evolution of George W. Bush
Lloyd Bentsen Topspins
Ronald Reagan Topspins
Chapter 8. Preparation (Martial Art: Discipline)
Lessons Learned
Chapter 9. The Art of War (Martial Art: Self-Control)
The Art of Agility
Force: 1992
Agility: 1996
Agility and Force: 2000
Agility and Force: 2004
The Critical Impact of Debates
Lessons Learned
Chapter 10. The Role Model
Complete Control
Endnotes
Introduction
Acknowledgments
Index
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