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Index
Cover
Title Page
Copyright
Dedication
Contents
Preface
One. Introduction: Interaction and Misunderstanding
Part One. The Process of Misunderstanding
Two. Action: The Problem of Being Misunderstood
Three. Observing Behavior: Perception and Misunderstanding
Four. Making Sense of What We Perceive: The Problem of Interpretation
Five. Modest Actions, Monumental Misunderstandings
Six. The Consummation and the Aftermath: Behavioral Responses and Emotional Reactions
Part Two. Misunderstandings in Cultural and Social Context
Seven. Culture Clashes
Eight. Class Acts: Social Class and Misunderstandings
Nine. It’s All Black and White: Race and Misunderstandings
Ten. She Said, He Heard: Women, Men, and Misunderstanding
References
Index
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