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Index
TITLE PAGE
DEDICATION
ACKNOWLEDGMENTS
INTRODUCTION
Decision-Making in the Real World
CHAPTER 1
Setting the Course
PHASE I Decision-Framing
CHAPTER 2
The Power of Frames
CHAPTER 3
Creating Winning Frames
Interlude A
Improving Your Options
PHASE II Gathering Intelligence
CHAPTER 4
Avoiding Distortion and Bias
CHAPTER 5
Intelligence in the Face of Uncertainty
Interlude B
Technologies for Aiding Decisions
PHASE III Coming to Conclusions
CHAPTER 6
Choosing: A Pyramid of Approaches
CHAPTER 7
Managing Group Decisions
Interlude C
Implementing Your Chosen Option
PHASE IV Learning from Experience
CHAPTER 8
The Personal Challenges of Learning
CHAPTER 9
Learning in Organizations
CHAPTER 10
Bringing It All Home: The Decisions of RealHome.com
EPILOGUE
Learning into Action
APPENDIX A
Decision Audits
APPENDIX B
Organizational Challenges in Decision-Making
NOTES
COPYRIGHT
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