Apple Pro Training Series · OS X Support Essentials 10.10 · Supporting and Troubleshooting OS X Yosemite by White, Kevin M. -- Read -- Imperial Library of Trantor

Index

Acknowledgments Contents at a Glance Table of Contents About This Guide

Learning Methodology Lesson Structure Exercise Requirements

Mandatory Requirements Optional Add-Ons Exercise Order

Apple Training and Certification

I. Installation and Configuration

1. Install OS X Yosemite

Reference 1.1 About OS X Yosemite

What’s New in OS X Yosemite Integration Through Standards

Reference 1.2 Installation Choices

Running OS X Yosemite with No Significant Problems Running OS X Yosemite but Has Significant Problems Running OS X v10.6, OS X Lion, OS X Mountain Lion, or OS X Mavericks with No Significant Problems Running OS X v10.6, OS X Lion, OS X Mountain Lion, or OS X Mavericks but Has Significant Problems Running a Version of OS X Prior to v10.6 and You Want to Upgrade

Reference 1.3 Before Upgrading a Previous System

Verifying Installation Requirements Preparing for an Upgrade Installation Keeping Up to Date

Reference 1.4 Preparing the System Disk

New OS X Installation (aka Clean Install) Understanding Partitioning Options

Reference 1.5 Upgrading and Installing

Acquiring the OS X Installer Newer Mac Systems Install OS X Yosemite

Reference 1.6 Installer Troubleshooting

General OS X Installer Troubleshooting The OS X Installer Log

Exercise 1.1 Prepare a Mac for Upgrade

Use System Information (or System Profiler) to Check Hardware, Firmware, and Application Compatibility Document Network Settings Back Up Your Data

Exercise 1.2 Upgrade to OS X Yosemite

Use the App Store to Download the Installer Upgrade Your Computer to OS X Yosemite

Exercise 1.3 Erase a Mac System and Install OS X Yosemite

Start Up from Recovery or an Install Disk Erase Your Computer’s Disk Drive Install OS X Yosemite

Exercise 1.4 Verify System Installation

Examine the Installer Log

2. Setup and Configuration

Reference 2.1 Setup Assistant

Setup Assistant: Country and Keyboard Setup Assistant: Network Settings (Optional) Setup Assistant: Transfer Information (Optional) Setup Assistant: Apple ID and iCloud (Optional) Setup Assistant: Enable Find My Mac (Optional) Setup Assistant: Terms and Conditions Setup Assistant: Create Your Computer Account Setup: iCloud Keychain (Optional) Setup: iCloud Drive (Optional) Setup: FileVault Disk Encryption (Optional) Setup: Diagnostics & Usage (Optional) Setup: Register Your Mac (Optional)

Reference 2.2 System Preferences Reference 2.3 Profiles Reference 2.4 System Information

About This Mac Window System Information Application

Exercise 2.1 Configure a New OS X System for Exercises

Configure OS X with Setup Assistant

Exercise 2.2 Configure an Existing OS X System for Exercises

Create a New Administrator Account in System Preferences

Exercise 2.3 Examine System Preferences

Adjust Finder Preferences Set the Computer Name Adjust Your Trackpad/Mouse Preferences

Exercise 2.4 Download the Student Materials in a Classroom

Connect to Mainserver Copy the StudentMaterials Folder to Your Computer

Exercise 2.5 Download the Student Materials Independently

Download the StudentMaterials Folder from the Web

Exercise 2.6 Install a Configuration Profile

Change Your Energy Saver Settings with a Configuration Profile

Exercise 2.7 Examine System Information

Use About This Mac and System Information

3. OS X Recovery

Reference 3.1 Startup from OS X Recovery Reference 3.2 OS X Recovery Utilities Reference 3.3 External OS X Recovery Disk Exercise 3.1 Use OS X Recovery

Start Up Using OS X Recovery Examine the Utilities Available in OS X Recovery Verify Your Startup Disk and Restart

Exercise 3.2 Create an OS X Install Disk

Acquire a Copy of the Install OS X Yosemite Application Reformat the External Disk Create an OS X Install Disk Test the OS X Install Disk

4. OS X Software Updates

Reference 4.1 Automatic Software Updates

Automatic Software Update Behavior App Store Update Details iLife and iWork Updates Automatic Software Update Preferences

Reference 4.2 Manual Software Updates

Installer Application Advanced Installer Features

Reference 4.3 Installation History Exercise 4.1 Manually Install Software Updates in a Classroom

Install Updates from StudentMaterials

Exercise 4.2 Manually Install Software Updates Independently

Download an Update from the Internet Install the Update

Exercise 4.3 Use Automatic Software Update

Check Your App Store Preferences Update Your Software Check Installed Updates

II. User Accounts

5. User Accounts

Reference 5.1 User Account Essentials

User Account Types Standard Accounts Administrative Accounts Guest Account Sharing-Only Accounts Root Account Local Group Accounts

Reference 5.2 User Account Management

Users & Groups Preferences Creating New User Accounts New User Setup Assistant User Account Attributes

Reference 5.3 Parental Controls Reference 5.4 Login and Fast User Switching

Exercise 5.1 Manage User Accounts

Create a Standard User Account Log In to the New User Account Adjust Chris Johnson’s Preferences Examine Chris Johnson’s Account

Exercise 5.2 Create a Managed User Account

Create an Account with Parental Controls Test the Managed User Account

6. User Home Folders

Reference 6.1 Home Folder Contents Reference 6.2 Deleting User Accounts Reference 6.3 Migrating and Restoring Home Folders

Migration Assistant Manually Restore a User’s Home Folder

Exercise 6.1 Restore a Deleted User Account

Create Marta Mishtuk’s Home Folder Delete Marta’s Account Restore Marta’s Account for Mayta Create and Verify Mayta Mishtuk’s Account Verify Mayta Mishtuk’s Home Folder

7. System Security

Reference 7.1 Account Passwords

Understanding Password Types Password Changes Password Assistant Master Password

Reference 7.2 Resetting Passwords

Password Reset Methods User Keychains After Reset Reset Legacy FileVault Passwords Reset the Master Password OS X Recovery Password Reset

Reference 7.3 System Security Settings

Security & Privacy: General Settings Security & Privacy: Advanced Settings Security & Privacy: FileVault Settings Security & Privacy: Legacy FileVault Settings Security & Privacy: Firewall Settings Security & Privacy: Privacy Settings Dictation Privacy Safari Privacy Find My Mac

Reference 7.5 Firmware Password Exercise 7.1 Reset Account Passwords in OS X Recovery

Reset a User Password in OS X Recovery

Exercise 7.2 Reset Account Passwords

Reset a User Password as an Administrator Reset a Password with the Master Password

Exercise 7.3 Synchronize Keychain Passwords

Update the Login Keychain Password Verify the Synchronization Change Mayta’s Password Reverify the Synchronization

Exercise 7.4 Use a Firmware Password

Set a Firmware Password Test the Firmware Password Remove the Firmware Password

8. Keychain Management

Reference 8.1 Keychain Architecture

Understanding Local Keychain Files

Reference 8.2 Keychain Management

Manage Items in Keychain Access Understanding User Keychains Manage Safari Keychain Items Reset Keychain Passwords Manage Keychain Files Repair Keychain Files

Reference 8.3 iCloud Keychain

Understanding iCloud Keychain iCloud Keychain Security Code iCloud Keychain Device Authorization Manage iCloud Keychain Security Reseting iCloud Keychain

Exercise 8.1 Manage Keychains

Show Keychain Status in the Menu Bar Store a Password in a Keychain Retrieve a Password in a Keychain Sync Keychain Password with Account

III. File Systems

9. File Systems and Storage

Reference 9.1 File System Components

Storage Concepts Partition Schemes Volume Formats Core Storage Fusion Drive

Reference 9.2 Managing File Systems

Formatting or Reformatting a Disk Repartitioning a Disk Erasing a Disk or Volume Securely Erasing Files Encrypting a Disk

Reference 9.3 Mounting, Unmounting, and Ejecting

Ejecting Disks Disk Utility Mount Management Ejecting In-Use Volumes Improperly Unmounting or Ejecting

Exercise 9.1 Repartition a Disk Dynamically

Repartition Your Startup Disk Without Erasing

Exercise 9.2 Erase and Partition a Disk

Use Disk Utility to Create a New Partition Scheme

Exercise 9.3 Examine Disk Ejection

Create a Text Document Eject Volumes as Local Admin Eject Volumes as Chris Johnson

Exercise 9.4 Encrypt a Volume

Encrypt a Volume in the Finder

Exercise 9.5 Securely Erase Disk Data

Securely Erase Free Space on a Volume Securely Erase an Entire Disk

10. FileVault

Reference 10.1 FileVault Technology Reference 10.2 Enabling FileVault

Configuring FileVault Recovery Enabling Users for FileVault Restarting and Encrypting

Reference 10.3 FileVault Recovery

Initiating the FileVault Recovery Process Apple ID FileVault Recovery Lost FileVault Recovery Key

Exercise 10.1 Turn On FileVault

Use System Preferences to Turn On FileVault

Exercise 10.2 Restart a FileVault-Protected System

Exercise 10.3 Use a FileVault Recovery Key

Reset Chris Johnson’s Password Restore Chris Johnson’s Original Password

Exercise 10.4 Turn Off FileVault

Turn Off Encryption on the Macintosh HD Volume

11. Permissions and Sharing

Reference 11.1 File System Permissions

Viewing File System Permissions Ownership for Permissions Standard UNIX Permissions Access Control Lists Permissions in a Hierarchical Context

Reference 11.2 Permissions for Sharing

Home Folder Sharing The Shared Folder Securing New Items

Reference 11.3 Managing Permissions

Permissions Management via the Finder Permissions for Nonsystem Volumes

Exercise 11.1 Create Items with Default Permissions

Store Files and Folders in Chris Johnson’s Home Folder Examine Permissions as Another User

Exercise 11.2 Test Permissions Changes

Change Permissions as Chris Johnson Test the New Permissions as Mayta Mishtuk

12. File System Troubleshooting

Reference 12.1 File System Inspection

Examine Storage via Disk Utility Examine Storage via System Information

Reference 12.2 Troubleshoot Partitions and Volumes

Disk Utility Verify and Repair Target Disk Mode Recovering Data from a Nonstarting System

Reference 12.3 Troubleshoot File System Permissions

Disk Utility Repair Permissions Reset Home Folder Permissions

Exercise 12.1 Examine Local Storage

View Disk Information with System Information View Disk Information with Disk Utility

Exercise 12.2 Repair Partitions and Volumes in Target Disk Mode

Start Your “Target” Computer in Target Disk Mode Repair the Partition Table and Volume Examine Files Manually in Target Disk Mode Repair System File Permissions

Exercise 12.3 Repair Partitions and Volumes in OS X Recovery Mode

Repair the Partition Table and Volume Repair System File Permissions Repair Home Folder Permissions

IV. Data Management

13. Hidden Items, Shortcuts, and File Archives

Reference 13.1 Hidden Items

Navigating Hidden Folders in the Finder

Reference 13.2 Bundles and Packages

Revealing Package Content Package Resources

Reference 13.3 File System Shortcuts

File System Shortcut Comparison Managing Aliases

Reference 13.4 File Archives

File Archive Comparison Zip Archives Disk Images

Exercise 13.1 Navigate Hidden Items

Examine Your User Library Folder Examine Hidden System Folders

14. System Resources

Reference 14.1 OS X File Structure

System Resource Types System Resource Hierarchy Application Sandbox Containers Application Group Containers System Resource Troubleshooting

Reference 14.2 Font Resources and Font Book

Installing Fonts via Font Book Disabling Fonts via Font Book Resolving Font Issues via Font Book

Exercise 14.1 Manage Font Resources

Remove a Font Add a Font for Only One User Confirm the Font Is Unavailable to Other Users Validate Fonts

15. Metadata and Spotlight

Reference 15.1 File System Metadata

File Flags and Extended Attributes File System Tags AppleDouble File Format

Reference 15.2 Spotlight Search

Simple Spotlight Search Spotlight Search Results Spotlight Indexing Spotlight Plug-ins Spotlight Security Advanced Spotlight Search Spotlight Preferences

Exercise 15.1 Examine File Metadata

Use Tag and Comment Metadata Use Spotlight to Search for Documents

16. Time Machine

Reference 16.1 Time Machine Architecture

Time Machine Disks Time Machine Schedule Time Machine Backup Format Time Machine Limitations

Reference 16.2 Configuring Time Machine

Time Machine Preferences Configure Backup Disks Time Machine Options

Reference 16.3 Restoring from Time Machine

Restoring via Time Machine Restoring via Migration Assistant Restoring an Entire System Manually Restoring via Finder

Exercise 16.1 Configure Time Machine

Configure Exclusions for Time Machine Select a Backup Volume Import vCards into Contacts

Exercise 16.2 Restore Using Time Machine

Make a New Snapshot Delete a Contact Restore a Contact Using Time Machine Restore a File Using Time Machine Restore Directly from Time Machine

V. Applications and Processes

17. Application Installation

Reference 17.1 The Mac App Store

Mac App Store Requirements Browse, Search, and Install Store Account Management

Managing iCloud Family Sharing

Managing Purchases Mac App Store Updates Limiting Access to the Mac App Store

Reference 17.2 Application Environments

Native OS X Applications Legacy Mac Applications UNIX Applications Java Applications X Window System Applications Open Source Software

Reference 17.3 Application Security

Process Security Application Sandboxing Code Signing File Quarantine Gatekeeper Temporarily Bypassing Gatekeeper

Reference 17.4 Traditional Installation Methods

Drag-and-Drop Installations Installation Packages Updating Installed Software

Reference 17.5 Removing Installed Software Exercise 17.1 Use the Mac App Store

Select an App to Purchase Option 1: Use an Existing Apple ID (Either Yours or Provided by an Instructor) Option 2: Create a New Apple ID for the App Store Test the App Examine the App Store

Exercise 17.2 Use an Installer Package

Install an App with an Installer Package

Exercise 17.3 Use a Drag-and-Drop Install

Option 1: Download an Application from Mainserver Option 2: Use an Application from StudentMaterials Copy the Application to /Applications Test the Gatekeeper Security Settings

Exercise 17.4 Remove Applications

View Installed Applications Remove an Application in Launchpad Reinstall an Application in the App Store Remove an Application in the Finder Remove an Application with an Uninstaller

18. Document Management

Reference 18.1 Launch Services

File Type Identification Application Registration Launch Services Settings

Reference 18.2 Quick Look

The Quick Look Window Quick Look Plug-ins

Reference 18.3 Auto Save and Versions

Auto Save and Versions Architecture Auto Save Duplicate and Save As Document Versions

Reference 18.4 Document Locking

Managing Locking from the Finder Managing Locking from an Application

Reference 18.5 iCloud Drive

Configuring iCloud Drive Using iCloud Drive iCloud Drive Architecture

Reference 18.6 Automatic Resume

Resuming After Log Out Resuming After Quit Disabling Auto Save

Exercise 18.1 Use Alternate Applications

View a File with Quick Look Choose an Application to Open a File Once Permanently Change the Default Application for a File Type

Exercise 18.2 Use Auto Save and Versions

Experiment with Auto Save Work with Multiple Versions

Exercise 18.3 Manage Document Locking

Lock and Unlock a Document

Exercise 18.4 Store Documents in iCloud

Enable iCloud Features Configure iCloud Drive Save a Document to iCloud Open a Document from iCloud Use Contacts from iCloud

Exercise 18.5 Manage Automatic Behaviors

Examine the Default Behavior Experiment with Other Options Turn Off Auto Save

19. Application Management and Troubleshooting

Reference 19.1 Applications and Processes

OS X Process Types OS X Process Features 64-Bit Versus 32-Bit Mode

Reference 19.2 App Extensions

App Extensions Architecture Managing App Extensions Notification Center Today View

Reference 19.3 Monitoring Applications and Processes

Applications via System Information Monitoring Processes via Activity Monitor

Reference 19.4 Application Troubleshooting

General Application Troubleshooting Forcibly Quitting Applications Diagnostic Reports Viewing Diagnostics via Console Preference Troubleshooting Application Resource Troubleshooting

Exercise 19.1 Force Applications to Quit

Force an Application to Quit via the Dock Use the Force Quit Window Use Activity Monitor Open an App in 32-Bit Mode View System Processes and Usage

Exercise 19.2 Troubleshoot Preferences

Create and Locate Preview Preferences Disable and Restore Preferences Manage Corrupted Preferences

Exercise 19.3 Examine Application Diagnostics

View a Diagnostic Report Create a Custom Search Query

VI. Network Configuration

20. Network Essentials

Reference 20.1 Network Concepts

Network Terminology MAC Address IP Address Subnet Mask Router Address TCP

Reference 20.2 Networks in Action

LAN Traffic WAN Traffic DNS DHCP

Reference 20.3 Basic Network Configuration

Network Preferences Basic Wi-Fi Configuration Wi-Fi Authentication Automatic WPA Enterprise Configuration Wi-Fi Status Menu Options

Exercise 20.1 Connect to a Wi-Fi Network

Verify Your Network Settings Option 1: Join a Visible Network Option 2: Join an Invisible Network Verify Your Connection

Exercise 20.2 Monitor Network Connectivity

Monitor Connectivity via Network Preferences

21. Advanced Network Configuration

Reference 21.1 Network Locations

Configuring Network Locations Changing Network Locations

Reference 21.2 Network Interfaces and Protocols

Network Hardware Interfaces Cellular Internet Connections Virtual Network Services Network Protocols

Reference 21.3 Network Services

Multiple Simultaneous Interfaces Network Services List Manage Network Services

Reference 21.4 VPN Configuration

VPN Configuration Profile Manual VPN Configuration Establishing VPN Connections

Reference 21.5 Advanced Network Configuration

Manual TCP/IP Configuration Advanced Wi-Fi Configuration 802.1X Configuration NetBIOS and WINS Network Proxies Manual Ethernet Configuration

Exercise 21.1 Configure Network Locations

Turn Off the DHCP Service Examine Your DHCP-Supplied Configuration Create a DHCP-Based Network Location Create a Static Network Location Test Web Access

Exercise 21.2 Configure Network Service Order

Create a Multihomed Location Change the Service Order

Exercise 21.3 Configure VPN Settings

Try to Connect to a Private Service Configure a VPN Service Check Your VPN Connectivity

Exercise 21.4 Advanced Wi-Fi Configuration

Create a Wi-Fi-Only Location Clear the Preferred Networks List Add a Network to the Preferred List Manually Add a Network to the Preferred List by Joining It Test the Preferred Network Order

22. Network Troubleshooting

Reference 22.1 General Network Troubleshooting

Network Preference Status Common Network Issues Network Diagnostics

Reference 22.2 Network Utility

Network Utility: Interface Information Network Utility: Ping Network Utility: Lookup Network Utility: Traceroute

Exercise 22.1 Network Troubleshooting

Break Your Network Settings Observe the Problem Check the Network Status in Network Preferences Use Ping to Test Connectivity Use Network Diagnostics Use Lookup to Test DNS Use Safari to Test Web Access Monitor Network Traffic Reset Your Network to Normal

VII. Network Services

23. Network Services

Reference 23.1 Network Services Architecture

Network Services Software Network Services Communication Network Service Identification Dynamic Service Discovery Network Host Addressing

Reference 23.2 Network Service Applications

Internet Accounts Preferences Configuring Network Service Accounts Safari Web Browser Mail and Notes Calendar and Reminders Contacts Messages

Reference 23.3 File-Sharing Protocols Reference 23.4 Connecting to File Shares

Browsing to File Shares Automatic File Service Authentication Manual File Service Authentication Manually Connecting File Services Mounted Shares Disconnecting Mounted Shares Automatically Connecting File Shares

Reference 23.5 Network Service Troubleshooting

Network Utility: Port Scan Troubleshooting Network Applications File-Sharing Service Troubleshooting

Exercise 23.1 Configure a Network Service Account

View Your Existing Network Accounts Set Up a New Network Account Test Your New Account Scan the Server

Exercise 23.2 Use File-Sharing Services

Browse to an SMB Share Copy Files to a Network Share Automatically Mount a Network Share Manually Connect to an AFP Share

Exercise 23.3 Troubleshoot Network Services

Turn Off the Mail Service or Wait for the Instructor to Do So Troubleshoot with the Mail.app Connection Doctor Troubleshoot with the Network Utility

24. Host Sharing and Personal Firewall

Reference 24.1 Host-Sharing Services

Configuring Network Identification Shared Services

Reference 24.2 Screen Sharing

Screen-Sharing Architecture Enabling System Screen Sharing Connecting via Screen Sharing Controlling Another Mac via Screen Sharing Screen Sharing via Messages Enabling ARD Remote Management

Reference 24.3 AirDrop

AirDrop Architecture Using AirDrop AirDrop Discovery Issues

Reference 24.4 Personal Firewall

Personal Application Firewall Configuring the Personal Firewall Advanced Firewall Configuration Viewing Firewall History

Reference 24.5 Shared Service Troubleshooting

Network Service Communication Issues Network Service Access Issues

Exercise 24.1 Use Host-Sharing Services

Enable Screen Sharing Remotely Control Another Computer’s Screen Connect to a Virtual Display

Exercise 24.2 Configure the Personal Firewall

Enable the Firewall Test Firewall Settings View the Firewall Log Test Stealth Mode

VIII. System Management

25. Peripherals and Drivers

Reference 25.1 Peripheral Technologies

Peripheral Connectivity

USB 1.1/2.0/3.0 FireWire 400/800 Thunderbolt Bluetooth

Reference 25.2 Manage Bluetooth Devices

Pairing a Bluetooth Device Managing Bluetooth Settings

Reference 25.3 Peripheral Troubleshooting

Peripheral Device Classes Peripheral Device Drivers Inspecting Kernel Extensions General Peripheral Troubleshooting

Exercise 25.1 Examine Peripherals via System Information

Examine Internal Devices Examine External USB Devices (Optional)

26. Print and Scan

Reference 26.1 Print System Architecture

CUPS CUPS Drivers

Reference 26.2 Print and Scan Configuration

Configuring a Directly Attached Printer Configuring a Local Network Printer Manually Configuring a Printer Modifying an Existing Printer Configuration

Sharing Printers Reference 26.3 Managing Print Jobs

Basic Printing Detailed Print Settings and Presets Using PDF Tools Managing Printer Queues

Reference 26.4 Print System Troubleshooting Exercise 26.1 Configure Printing

Configure a Bonjour Printer

Exercise 26.2 Manage Printing

Print to a Printer Manage a Print Queue Print to PDF Install a PDF Service

Exercise 28.3 Troubleshoot the Printing System

Examine the CUPS Logs Reset the Printing System

27. System Troubleshooting

Reference 27.1 System Initialization

System Initialization: Firmware System Initialization: Booter System Initialization: Kernel System Initialization: launchd

Reference 27.2 User Session

User Session: Login Window User Session: launchd The User Environment

Reference 27.3 Sleep Modes, Logout, and Shutdown

Safe Sleep and Standby Modes Power Nap Logout Shutdown and Restart

Reference 27.4 Startup Shortcuts

Selecting an Alternate System Modifying OS X Startup Other Startup Utilities

Reference 27.5 System Initialization Troubleshooting

Troubleshooting the Firmware Troubleshooting the Booter Troubleshooting the Kernel Troubleshooting launchd

Reference 27.6 User Session Troubleshooting

Safe Mode Login Troubleshoot Logout and Shutdown

Exercise 27.1 Examine System Startup

Identify Steps in the Startup Process

Exercise 27.2 Use Single-User Mode

Start Up in Verbose Mode Use Single-User Mode Create a New Administrator Account

Index A. Lesson Review Questions and Answers

Lesson 1 Review Install OS X Yosemite

Answers

Lesson 2 Review Setup and Configuration

Answers

Lesson 3 Review OS X Recovery

Answers

Lesson 4 Review OS X Software Updates

Answers

Lesson 5 Review User Accounts

Answers

Lesson 6 Review User Home Folders

Answers

Lesson 7 Review System Security

Answers

Lesson 8 Review Keychain Management

Answers

Lesson 9 Review File Systems and Storage

Answers

Lesson 10 Review FileVault

Answers

Lesson 11 Review Permissions and Sharing

Answers

Lesson 12 Review File System Troubleshooting

Answers

Lesson 13 Review Hidden Items, Shortcuts, and Archives

Answers

Lesson 14 Review System Resources

Answers

Lesson 15 Review Metadata and Spotlight

Answers

Lesson 16 Review Time Machine

Answers

Lesson 17 Review Application Installation

Answers

Lesson 18 Review Document Management

Answers

Lesson 19 Review Application Management and Troubleshooting

Answers

Lesson 20 Review Network Essentials

Answers

Lesson 21 Review Advanced Network Configuration

Answers

Lesson 22 Review Network Troubleshooting

Answers

Lesson 23 Review Network Services

Answers

Lesson 24 Review Host Sharing and Personal Firewall

Answers

Lesson 25 Review Peripherals and Drivers

Answers

Lesson 26 Review Print and Scan

Answers

Lesson 27 Review System Troubleshooting

Answers

B. Additional Resources

Lesson 1 Resources: Install OS X Yosemite

Firmware and Startup System Installation URLs

Lesson 2 Resources: Setup and Configuration

Setup Assistant Apple ID and iCloud URLs

Lesson 3 Resources: OS X Recovery

OS X Recovery

Lesson 4 Resources: OS X Software Updates

Software Updates Application Updates URLs

Lesson 5 Resources: User Accounts

User Account Management

Lesson 6 Resources: User Home Folders

User Home Folders Migrate and Restore Home Folders

Lesson 7 Resources: System Security

System Security User Privacy URLs

Lesson 8 Resources: Keychain Management

Keychain iCloud Keychain URLs

Lesson 9 Resources: File Systems and Storage

General File System URLs

Lesson 10 Resources: FileVault

FileVault

Lesson 11 Resources: Permissions and Sharing

Ownership and Permissions URLs

Lesson 12 Resources: File System Troubleshooting

File System Troubleshooting Permissions Troubleshooting URLs

Lesson 13 Resources: Hidden Items, Shortcuts, and Archives

URLs

Lesson 14 Resources: System Resources

Font Management

Lesson 15 Resources: Metadata and Spotlight

Spotlight File System Tags

Lesson 16 Resources: Time Machine

Time Machine Time Capsule URLs

Lesson 17 Resources: Application Installation

Mac App Store Application Environments Application Security URLs

Lesson 18 Resources: Document Management

Auto Save iCloud Drive URLs

Lesson 19 Resources: Application Management and Troubleshooting

Application Troubleshooting

Lesson 20 Resources: Network Essentials

URLs

Lesson 21 Resources: Advanced Network Configuration

Network Configuration

Lesson 22 Resources: Network Troubleshooting

General Networking Network Troubleshooting URLs

Lesson 23 Resources: Network Services

Network Applications File Sharing Services URLs

Lesson 24 Resources: Host Sharing and Personal Firewall

Shared Services Application Firewall URLs

Lesson 25 Resources: Peripherals and Drivers

Peripheral Technologies Peripheral Troubleshooting URLs

Lesson 26 Resources: Print and Scan

Printing URLs

Lesson 27 Resources: System Troubleshooting

Power and Sleep Modes Startup Shortcuts General Startup URLs

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