Information Overload · an International Challenge for Professional Engineers and Technical Communicators by Judith B. Strother, Jan M. Ulijn, Zohra Fazal -- Read -- Imperial Library of Trantor

Index

Cover Series Page Title Page Copyright Dedication List of Practical Insights from Corporations List of Figures

List of Tables Foreword

About the Author References

Preface Acknowledgments A Note from the Series Editor Contributors About the Editors Chapter 1: Information Overload: An International Challenge to Professional Engineers and Technical Communicators

1.1 Definitions, Causes, and Consequences of Information Overload 1.2 Perspectives on the Concept of Information Overload 1.3 Readers of this Book 1.4 Structure of this Book References

Section I: Causes and Costs of Information Overload

Chapter 2: Of Time Magazine, 24/7 Media, and Data Deluge: The Evolution of Information Overload Theories and Concepts

2.1 Introduction 2.2 Theory and Concept of Information Overload 2.3 Information Overload as a Twentieth Century Phenomenon 2.4 Evolution of Information and Its Proliferation in Society 2.5 Information Overload Concepts 2.6 Conclusion and Four Lessons Learned Acknowledgment References

Practical Insights from IBM Chapter 3: The Challenge of Information Balance in the Age of Affluent Communication

3.1 Introduction 3.2 Quantitative Aspects of Information Overload 3.3 Qualitative Aspects of Information Overload 3.4 Conclusion 3.5 A Call for Fundamental Research References

Practical Insights from Xerox

Xerox Takes on Information Overload Identifying the Problem Sharing Information Sorting Information Cutting Through the Clutter Life-Saving Software Urban Central Nervous System

Chapter 4: From Cave Wall to Twitter: Engineers and Technical Communicators as Information Shaman for Digital Tribes

4.1 Introduction: The Dawn of the Information Shaman 4.2 The Magic of Metaphor 4.3 The Audience: The Emergence of Digital Tribes 4.4 Quill to Keyboard: The Writer and New Media 4.5 Helping the Reader: Techniques for the Information Shaman 4.6 The Magic of Hypertext Techniques: Journeys at the Speed of Thought 4.7 Conclusion: The Responsibilities of the Information Shaman References

Practical Insights from the Limburg Media Group

Newspaper Position in The Netherlands Managing Information Overload Using an Evolutionary Approach A Revolutionary Perspective

Chapter 5: The Influence of Culture on Information Overload

5.1 Introduction 5.2 Levels of Culture 5.3 Cultural Patterns of Discourse Organization 5.4 High Context Versus Low Context 5.5 Internationalization Versus Localization 5.6 The Effect of Professional Culture 5.7 Japan and U.S. Discourse Structures 5.8 Cultural Issues in Reader Versus Writer Responsibility 5.9 Implications for Engineers and Technical Communicators and Their Corporations 5.10 Conclusion References

Practical Insights from A2Z Global Languages Chapter 6: Effect of Color, Visual form, and Textual Information on Information Overload

6.1 Introduction 6.2 Previous Studies of Decorative and Indicative Effects 6.3 Experiments and Results 6.4 Practical Implications for Engineers and Technical Communicators 6.5 Conclusion References

Practical Insights from Applied Global Technologies Chapter 7: Cost of Information Overload in End-User Documentation

7.1 Introduction 7.2 Information Overload 7.3 Causes of Information Overload 7.4 Sources of Noise in User Documentation 7.5 Effects of Information Overload on Users 7.6 The Current Study 7.7 Cost of Information Overload 7.8 Conclusion References

Practical Insights from Harris Corporation

Sources of Information Overload Strategies for Dealing with Information Overload

Section II: Control and Reduction of Information Overload: Empirical Evidence

Chapter 8: Taming the Terabytes: A Human-Centered Approach to Surviving the Information Deluge

8.1 Introduction 8.2 Reducing Information Overload by Being Precise About What We Ask for 8.3 Steering Clear of Information Glut Through Live Visual Feedback 8.4 Improving Search Engines by Making Them Human Centered 8.5 Conclusion Acknowledgments References

Practical Insights from the Laboratory for Quality Software

References

Chapter 9: Technologies for Dealing With Information Overload: An Engineer's Point of View

9.1 Introduction 9.2 Information Overload: Challenges and Opportunities 9.3 Storing and Querying Semistructured Data 9.4 Techniques for Retrieving Information 9.5 Mining Large Databases for Extracting Information 9.6 Processing Data Streams 9.7 Summary References

Practical Insights from the College of Aeronautics, Florida Institute of Technology

From Data to Information to Situational Awareness to Decisions Transformative Airspace Architecture Robust, Agile, and Intelligently Responsive Information-Sharing Architecture Next Generation Efforts to Manage Information Distributed Decision Making System-Wide Information Management (SWIM) Shared Situation Awareness and Collaborative Decision Making Automation and Information in the NAS Summary References

Chapter 10: Visualizing Instead of Overloading: Exploring the Promise and Problems of Visual Communication to Reduce Information Overload

10.1 The Qualitative Side of Information Overload 10.2 Causes of Information Overload 10.3 How Information Visualization Can Improve the Quality of Information and Reduce Information Overload 10.4 Using Visualization in Practice: Understanding the Knowing–Doing Gap 10.5 Methods and Context of the Study 10.6 Indications of the Knowing–Doing Gap: Visuals Are Valued, but Poorly Used 10.7 Understanding the Knowing–Doing Gap with TAM 10.8 Discussion 10.9 Conclusion 10.10 Future Research Directions 10A.1 Appendix References

Practical Insights from Alvogen

The Challenges of Information Overload Strategies for Dealing with Information Overload

Chapter 11: Drowning in Data: A Reviewof Information Overload Within Organizations and the Viability of Strategic Communication Principles

11.1 Introduction 11.2 Defining Information Overload within Organizations 11.3 Evolution of the Information Overload Concept in Organizations 11.4 Implications of Information Overload within Organizations 11.5 Traditional Strategies for Addressing Information Overload 11.6 Strategic Communication Principles: A Viable Solution? 11.7 Putting Strategic Communication into Practice 11.8 Further Research 11.9 Conclusion References

Practical Insights from the Dutch Employers' Association

Acting as an Information Resource Focusing on the Added Value of Information Co-Creating Added Value in Interaction with Companies A Final Observation References

Chapter 12: Blindfolded Through the Information Hurricane? A Review of a Manager's Strategy to Cope With the Information Paradox

12.1 Introduction 12.2 Decomposing the Information Paradox 12.3 A Framework to Analyze the Information Paradox 12.4 Illustrating the Framework with Some Dutch Empirical Evidence 12.5 Discussion and Conclusion: Lessons in Information Strategy References

List of References for Boxed Quotations

Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 11 Chapter 12

Author Index Subject Index Professional Engineering Communication Series

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