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Index
Cover Page
Title Page
Copyright
Contents
Foreword
1. Retail Strategy
1.1 Customers are transforming retail
1.2 Digital’s underlying dynamics
1.3 Digital platforms
1.4 The rise of digital money
2. Driving Efficiency & Insight
2.1 The customer returns opportunity
2.2 Integrated business planning
2.3 Big data in retail
3. Organizing for Success
3.1 Making business transformation a success
3.2 Organisational excellence through service management
3.3 Removing the “T” from your TOM”
4. OUTSOURCING IN RETAIL
4.1 Outsourcing: delivering the expected benefits
4.2 The rise of “nearshoring”
4.3 Retail IT sourcing today
4.4 To RFP or not to RFP Using collaborative sourcing as a viable alternative
Elix-IRR’s Senior Team
Figures
Bibliography
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