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Index
Cover
Praise for Change Your Space, Change Your Culture
Title Page
Copyright
Foreword: David Radcliffe
Foreword: Mark Layman
Foreword: Matthew R. Haworth
Introduction: The From/To Formula
Part I: Why the Workplace Stopped Working
Chapter 1: Are You Ready to Sail the North Atlantic?
A New Era of Engagement
“Oh, My God!”
Is Your Ship Ready to Navigate the North Atlantic?
The Great Flood
Welcome to the North Sea
Change Your Culture
Chapter 2: The $1 Trillion Black Hole
A Constant State of Stress
The Power of Layout
Space as a Proxy for Culture
A Day in the Life
How Much Is That in Dollars?
Engagement Is the Issue
Technology Drains
Health Risks
Simplifying the Challenge
Summary
Chapter 3: Something Wicked This Way Comes
Wicked Problems
Fast and Furious!
From Gutenberg to Google
The Gutenberg Fallout
In Search of Innovation: The Holy Grail
Why the Strategies and Tools for Innovation Aren't Working
Culture Is the Constraint Leaders Overlook
Recalibrating Expectations
A Brief History of the Office
Changing the Culture
The Moneyball Approach to the Construction Industry
Space as the Catalyst
Safe-Fail Leadership for Managing Wicked Problems
Success!
Crossing the Divide
Part II: What You Must Know about the Workplace That's Coming
Chapter 4: What Every Leader Needs to Know about the Future
The Increasing Mobility of Work
Transparent Organizations and Markets
The Networked Intelligence of Buildings
The Rock-Bottom Cost of Information
Mining the Big Data of the Workplace
Your Brain at Work
From Wellness to Well-Being
The Intelligent Workplace
The Human Side to Technology
Chapter 5: What Every Executive Needs to Know about Millennials
Digital Natives and Digital Immigrants
Tech-Savvy versus Digital Native
The Signature Academy
How Future Employees Will Get Things Done
The Internet Is a Collaborative Infrastructure
From Disruption to Liberation
The Mosaic Generation—It's Complicated
Invisible Diversity
The Millennial Opportunity
Chapter 6: Changing Design from PUSH to PULL
Goodbye to Push
Stuck in PUSH
We Are Stuck in PUSH
How to Move Away from PUSH
Part III: A New View of Space and Culture
Chapter 7: Using Space to Shape Culture
Leadership by Interruption and Disruption
Changing Space Changes Culture
Mollie: The Story of an Accidental Change Agent
Chapter 8: Social and Engaging Design
What Is Design Thinking?
Design Is Now Complex
Design Thinking for Leaders
The Rush to Form
A Human-Centered Approach
The Sleepover Project
Undercover Boss
Emotional Intelligence
Part IV: Change Your Space—Transform Your Culture
Chapter 9: The Untapped Potential of the Workplace
Great Stories
Mistakes
Chapter 10: They Did It, You Can Too
Future Travelers
Cummins Inc. and Columbus, Indiana—Engagement with Stakeholders
Google—Engagement by Design
W. L. Gore & Associates—The Human Scale of Engagement
CBRE—Smaller and Smarter Leads to Engagement
GSA—Moving a Battleship through Engagement
Red Hat—Open-Source Engagement
Zappos—Scaling Engagement through Culture
Cousins—Engagement through Integration
Haworth HQ Renew—The Human Connection of Engagement
Balfour Beatty, Washington, DC—Engaging the Process
Chapter 11: Break Out of Insanity
Proof of Concept for Case4Space
Everyone Wants the Same Thing
Change Your Culture
Act Your Way into a New Mind-Set
Listening for What Matters
Make the Investment
The New Common Sense
Epilogue: The Case4Space Approach
Appendix A: Case4Space Core Team
Appendix B: Image Recap of Key Events and Summit Sketch Notes
Bibliography
Acknowledgments
Index
End User License Agreement
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