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Imperial Library
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Index
Cover
About the Author
Other Titles
Title Page
Copyright
Contents
Dedication
Excellence: The Triumph of Humanity
The Pitch: Excellence, Now More Than Ever
Excellence Dividend: The Plot
Organizing Principle I
Organizing Principle II
Section I: Execution
1: Execution, First Among Equals
Section II: Excellence
2: Excellence Is the Next Five Minutes
3: Culture, the Sine Qua Non
4: The Trailblazers, Small- and Medium-size Enterprises
Section III: People
5: One More (Damn) Time: Putting People First
6: A Mania for Training
7: Tech Tsunami, White-Collar Apocalypse, the New Moral Imperative
8: Job Security in an Insecure World
Section IV: Innovation
9: Whoever Tries the Most Stuff Wins, Whoever Screws the Most Stuff Up Wins
10: We Are Who We Hang Out With
Section V: Adding Value, a “Top Line” Obsession
11: A Passion for Design, Differentiator #1
12: The Relentless Pursuit of TGRs/Things Gone Right (and Eight Other Value-Added Strategies)
Section VI: Leadership Excellence
13: Listening, the Bedrock of Leadership Excellence
14: Frontline Leadership Excellence, the Most Undervalued Asset
15: Twenty-Six Tactics to Spur Leadership Excellence, Guaranteed to Work
Epilogue: Coda 2018
Acknowledgments
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