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Index
Title Page
BOOKS BY DONALD A. NORMAN
CHAPTER ONE - Cautious Cars and Cantankerous Kitchens How Machines Take Control
Two Monologues Do Not Make a Dialogue
Where Are We Going? Who Is in Charge?
The Rise of the Smart Machine - Toward a Natural, Symbiotic Relationship
A Caveat
Skittish Horses, Skittish Machines
Thinking for Machines Is Easy; Physical Actions Are Hard; Logic Is Simple, ...
Communicating with Our Machines: We Are Two Different Species
CHAPTER TWO - The Psychology of People & Machines
A Brief Introduction to the Psychology of People and Machines
The Rise of a New Organism—a Hybrid of Machine+Person
The Gulfs of Goals, Action, and Perception
Common Ground: The Fundamental Limitation in Human-Machine Interaction
CHAPTER THREE - Natural Interaction
Natural Interaction: Lessons to Be Learned
The Sound of Boiling Water: Natural, Powerful, and Useful
Implicit Signals and Communication
Affordances as Communication
Communicating with Autonomous, Intelligent Devices
The Bicycles of Delft
Natural Safety
Responsive Automation
CHAPTER FOUR - Servants of Our Machines
MOTORIST TRAPPED IN TRAFFIC CIRCLE 14 HOURS
We Have Become the Tools of Our Tools
Hitting the Conference Circuit
Cars That Drive Themselves, Houses That Clean Themselves, Entertainment Systems ...
Swarms and Platoons
The Problem of Inappropriate Automation
CHAPTER FIVE - The Role of Automation
Smart Things - Smart Homes
Homes That Make People Smart
Intelligent Things: Autonomous or Augmentative?
The Future of Design: Smart Things That Augment
CHAPTER SIX - Communicating with Our Machines
Feedback
Who Deserves the Blame? The Technology or Ourselves?
Natural, Deliberate Signals
Natural Mappings
CHAPTER SEVEN - The Future of Everyday Things
What about Robots?
Technology Changes, but People Stay the Same—or Do They?
Conforming to Our Technology
The Science of Design
Afterword:The Machine’s Point of View
Summary of the Design Rules
Recommended Readings
Acknowledgements
Notes
References
Index
Copyright Page
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