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Index
Acknowledgements Introduction PART ONE Mindset skills 01 Positive leadership 02 Responsibility 03 High aspirations 04 Have courage 05 Be adaptable 06 Learn to be lucky 07 Managing stress 08 Honesty 09 Self-awareness 10 Working to win PART TWO Career skills 01 Your leadership journey: key principles 02 Managing your leadership journey: the map 03 Discover your rules of success 04 Build your career 05 Careers versus careering: avoiding the death stars 06 How not to get promoted 07 Knowing when to move on 08 Coach yourself to success 09 Running the leadership marathon 10 Staying employable PART THREE People skills 01 Understand yourself 02 Understand others 03 Understand how you affect others 04 Delegating 05 Motivating 06 Coaching 07 Valuing others: cultural intelligence 08 Managing expectations 09 Managing performance 10 Managing professionals PART FOUR Moment of truth skills 01 Taking control 02 Conflict management 03 Crisis management 04 Dealing with bullies 05 Negative feedback 06 Fighting battles 07 Power 08 Managing adversity 09 Knowing who to trust 10 Stepping up PART FIVE Daily skills 01 Reading 02 Writing 03 Presenting 04 Storytelling 05 Listening 06 Doing numbers 07 Problem solving 08 Time management 09 Hearing feedback 10 Using technology PART SIX Organization skills 01 Making decisions 02 Making decisions in uncertainty 03 Being productive in an unproductive world 04 Effective meetings 05 Managing projects 06 Setting goals 07 Selling and persuading 08 Reorganizing 09 Selecting your team 10 Developing your team PART SEVEN Political skills 01 Influencing people 02 Achieving influence and power 03 Influencing decisions 04 Learning to say ‘no’ 05 The partnership principle 06 Negotiations 07 Networking 08 Altitude sickness: dealing with top management 09 Managing upwards 10 Flattery PART EIGHT Financial skills 01 Managing budgets 02 Negotiating budgets 03 Reviewing budgets 04 Understand the nature of your costs 05 Cutting costs 06 Balanced scorecard 07 Making an investment case 08 Understand your business drivers 09 Managing pricing 10 Decoding CAPM PART NINE The art of strategy 01 Creating a vision 02 Classical strategy 03 Post-modern strategy 04 Strategic discussions 05 Competitive strategy 06 Understanding the customer 07 Marketing strategy 08 Pricing strategy 09 Dealing with advertising 10 The advertising brief PART TEN The 21st-century challenge 01 Why leadership is different in the 21st century 02 Staying relevant in the 21st century: human intelligence versus artificial intelligence 03 Resilience and the 21st-century leadership marathon 04 Leading without power 05 Managing change 06 Setting goals for success 07 The global leadership challenge 08 Leading global teams 09 Leading a diverse workforce 10 Back to the future: timeless lessons in leadership Further reading Index
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