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Imperial Library
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Index
Foreword
Acknowledgments
Contents
Introduction
The Problem
1 Sort Out the Three Conversations
Shift to a Learning Stance
The “What Happened?” Conversation
2 Stop Arguing About Who’s Right: Explore Each Other’s Stories
3 Don’t Assume They Meant It: Disentangle Intent from Impact
4 Abandon Blame: Map the Contribution System
The Feelings Conversation
5 Have Your Feelings (Or They Will Have You)
The Identity Conversation
6 Ground Your Identity: Ask Yourself What’s at Stake
Create a Learning Conversation
7 What’s Your Purpose? When to Raise It and When to Let Go
8 Getting Started: Begin from the Third Story
9 Learning: Listen from the Inside Out
10 Expression: Speak for Yourself with Clarity and Power
11 Problem-Solving: Take the Lead
12 Putting It All Together
A Road Map to Difficult Conversations
A Note on Some Relevant Organizations
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