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Index
Cover
Dedication
Credits
Contents
Acknowledgments
Introduction
Part One: Basic Matters
Chapter 1: A Question of Balance
Chapter 2: The Professional Firm Life Cycle
Chapter 3: Profitability: Health and Hygiene
Chapter 4: Solving the Underdelegation Problem
Part Two: Client Matters
Chapter 5: The Practice Development Package
Chapter 6: Listening to Clients
Chapter 7: Quality Work Doesn’t Mean Quality Service
Chapter 8: A Service Quality Program
Chapter 9: Marketing to Existing Clients
Chapter 10: How Clients Choose
Chapter 11: Attracting New Clients
Chapter 12: Managing the Marketing Effort
Part Three: People Matters
Chapter 13: How’s Your Asset?
Chapter 14: How to Build Human Capital
Chapter 15: The Motivation Crisis
Chapter 16: On the Importance of Scheduling
Chapter 17: On the Meaning of Partnership
Chapter 18: Surviving the People Crisis
Part Four: Management Matters
Chapter 19: How Practice Leaders Add Value
Chapter 20: How to Create a Strategy
Chapter 21: Fast-Track Strategy
Part Five: Partnership Matters
Chapter 22: Partner Performance Counseling
Chapter 23: The Art of Partner Compensation
Chapter 24: Patterns in Partner Compensation
Chapter 25: Pie-Splitting
Chapter 26: Partnership Governance
Part Six: Multisite Matters
Chapter 27: The One-Firm Firm
Chapter 28: Hunters and Farmers
Chapter 29: Making the Network Work
Chapter 30: Creating the Collaborative Firm
Chapter 31: Coordinating Industry Specialty Groups
Part Seven: Final Thoughts
Chapter 32: Asset Management
References and Sources
Index
Copyright
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