Building Better Business Teams · Proven Strategies that Get the Best from Your People (Collection) by Blanchard, Ken -- Read -- Imperial Library of Trantor

Index

Title Page Copyright Page Contents Lead with LUV: A Different Way to Create Real Success

Copyright Page Dedication Page Praise for Lead with LUV by Ken Blanchard and Colleen Barrett Foreword What Is Leadership? Celebrating Successes Having Mentors Servant Leadership Is Love in Action Understanding Servant Leadership The Triple Bottom Line Making Unions Your Business Partners Citizen of Choice A Compelling Vision What Makes Servant Leadership Work? Defining Love Maintaining a Strong Culture Differences Between Self-Serving and Servant Leaders Final Words Epilogue Endnotes LUV Notes About the Leading at a Higher Level Series About the Authors Services Available Social Networking Financial Times Press

Copyright Page Dedication Page Praise for 17 Rules Successful Companies Use to Attract and Keep Top Talent Foreword: Great Teams, Great People, Great Leaders Acknowledgments About the Author Introduction 1. Understand Why Employees Come and Why They Stay 2. Play “Win-Win” with Your Employees (and Allow Them to Be All They Can Be—for Self and Company) 3. Cultivate Leadership, Not Management, and Know the Difference! 4. Provide Ample and Appropriate Resources 5. Demand Contribution; Be Worthy of Receiving It 6. Applaud Effort; Reward Contribution 7. Cheerlead; The “Magic” of M&Ms 8. Build a Workplace on a Foundation of Respect 9. Cultivate the Risk-Trust Dynamic 10. Make Room for Fun in the Workplace (Nurture Lightheartedness/Levity) 11. Create Opportunities for Employee “Alignment” with Vision, Values, and Mission 12. Understand Human Capital 13. Treat Employees as “Volunteers” 14. Know Your Culture 15. Understand the Nature of Change and Prepare Your Employees to Embrace It 16. Cultivate Organizational Ethics; Demand and Reward Ethical Behavior 17. The Last and Overarching Rule: Tell the Truth! (and a Few Action Items to Grow On) Index

Managing People & Performance: Fast Track to Success

Copyright Page The Fast Track Way About the Author A Word of Thanks From the Author Managing People & Performance Fast Track How to Use this Book Fast-Track-Me.Com Part A: Awareness

1. Performance Management in A Nutshell 2. Performance Management Audit

Part B: Business Fast Track

3. Fast Track Top Ten 4. Technologies 5. Implementing Change

Part C: Career Fast Track

6. The First Ten Weeks 7. Leading the Team 8. Getting to the Top

Part D: Director’s Toolkit

T1. Performance Audit T2. Team Audit T3. Talent Passport

The Fast Track Way Glossary Index Footnotes

Chapter 1 Chapter 2 Chapter 3 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Part 4

How to Get What You Want: Without Having to Ask

Know What You Want Know Why You Want It Know How Much You Want It Want What You Get Don’t Be a Fuzzy Thinker Know What It Takes Work Out Who You Need on Your Side Break Big Ambitions into Chunks Set Up Some Milestones Celebrate Every Step Write It All Down Analyze Your Sticking Points Set Your Deadlines Check Out the Back Door Don’t Make Excuses Think Positive Don’t Hang Out with Naysayers Say It Out Loud Believe in Yourself Expect Ups and Downs Enjoy It When You Get It

Part 2: Be the Kind of Person People Want to Say Yes To

Don’t Fake It—Have Real Confidence Sound Confident Look Confident Learn to Say No Give Them an Alternative Be a Broken Record Be Sure You’re Sorry Say What You Mean Think Before You Speak Be Prepared to Disagree Control Yourself Express Yourself Don’t Use Emotional Blackmail... ...and Don’t Give In to It Treat People with Respect Have Plenty of Time Be Likeable Have a Sense of Humor Be Honest Always Say Thank You Don’t Do Too Much Give a Bit Extra Be Generous Praise but Don’t Flatter Be Loyal Don’t Talk Behind People’s Backs Learn to Take Criticism Well Admit Your Mistakes Get to Know People Learn to Listen Properly Know What You’ve Agreed To Pick Up the Signals Sympathize with Other People’s Anger Don’t Respond to Tactical Anger Give Other People Results Be Part of Your Organization Work Hard Work Right Be Worth It

Part 3: Help Them to Say Yes

Make Sure You’re Getting Through to Them And Make Sure They’re Getting Through to You Think About Why They’d Say No Show You Understand Be Objective Give Them an Excuse to Make an Exception Solve Their Problems Read the Clues Learn What Gets Them Going Use the Right Words Get the Timing Right Tell Them What You Want Without Asking Don’t Keep Dropping Hints Make It Hypothetical Ask Questions Ask for Advice Instead of a Job Get Someone to Do the Asking for You Tell Them You Need Them Don’t Rush Them Give Them What They Want Make Them Think It Was Their Idea Discourage Their Bad Ideas Find Out What It Will Take Get a Team Behind You

Part 4: And If You Really Do Have to Ask...

Be Clear What You’re Asking Pick Your Moment Make a Date Know When to Put It Off Keep to the Script Rehearse It Rehearse Their Answer Don’t Go on About It Get the Essentials on Paper Have a Bottom Line Ask for More Than You Want Don’t Make Empty Threats Think About It Put the Decision in Writing Be Ready to Be Decisive Don’t Give Up

Footnotes

Introduction Know How Much You Want It Break Big Ambitions into Chunks Write It All Down Don’t Make Excuses Say What You Mean Treat People with Respect Don’t Respond to Tactical Anger Be Objective Get Someone to Do the Asking for You Give Them What They Want Don’t Give Up