The Little Black Book for Managers by Gomez, Rafael, Cross, John, Money, Kevin -- Read -- Imperial Library of Trantor

Index

Cover Endorsements Copyright page Title page Foreword Introduction Part One: Your Rewarding Job

1: Your Responsibilities

1.1 Ignore your job description 1.2 Embrace your role as a soccer coach and an orchestra conductor 1.3 Focus on customer satisfaction

2: Your Goals

2.1 Let your people set their own objectives 2.2 Try not to set targets 2.3 Identify performance potential

3: Your Performance

4: Your Messages

4.1 Create sticky headline messages 4.2 Change behaviours 4.3 Don't underestimate the costs or timescales of any changes 4.4 Do good

Part Two: It's All About You

5: Your Focus

5.1 Inspire them! 5.2 Spend more time managing, less time operating 5.3 Focus on your strengths, don't dwell on your weaknesses

6: Your Time

6.1 Invest your time – don't spend it! 6.2 Protect yourself against time stealers 6.3 Listen more than you talk 6.4 Infect everyone around you with your upbeat mood and positive attitude

7: Your Image

7.1 Forget about being liked 7.2 Don't undermine yourself 7.3 Share your issues and problems 7.4 Express your opinion – otherwise others will assume you don't have one

8: Your Ideas

8.1 Expect your ideas to be ridiculed 8.2 Start and finish intriguingly 8.3 Make your actions speak louder than your words 8.4 Collect “yeses” 8.5 Under promise and over deliver

Part Three: Your Team Is What You Make It

9: Your Interactions

9.1 Make your employees happy! 9.2 Don't wait until they knock on your door 9.3 Give and show more trust 9.4 Be willing to give people more responsibility than they (or you) expect

10: Your Authority

10.1 Use your authority wisely 10.2 Sell the need for change before the change 10.3 Listen for silence 10.4 Deal swiftly with conflict and personality clashes

11: Your Successes and Failures

11.1 Build confidence by reacting to team wins and team losses appropriately 11.2 Celebrate advances fairly 11.3 Stop rumours by sharing the brutal truth early 11.4 Don't shoot the messenger

12: Your Meetings

13: Your People

Part Four: Your Talented Staff

14: Their Personalities

14.1 It's your duty to kick and pat! 14.2 Spread understanding of different attitudes and behaviours through MBTI 14.3 Put yourself forward for a 360˚ 14.4 Know when to adapt or innovate 14.5 Recruit the person and not the CV/résumé

15: Their Reactions

16: Their Motivations

16.1 Prioritize team awards over individual recognition 16.2 Don't treat people the way you wish to be treated 16.3 Rethink the idea of incentives 16.4 Give more than money 16.5 Know when it's time for the stick!

17: Their Talents

17.1 Recognize their number one talent 17.2 Let your people make mistakes! 17.3 Ask, don't tell! 17.4 Delegate more often as a sign of the trust you have in others!

18: Their Behaviours

18.1 Be on your guard for monkeys! 18.2 Don't ask for permission, ask for forgiveness 18.3 Just say “no” to micromanagement 18.4 “I feel that …”

19: Their Career Changes

19.1 Deal with difficult people 19.2 Consider if a change of culture is needed 19.3 Accept that sometimes they have to go 19.4 Accept when it's time for you to move on

Conclusion Further Reading About the Authors Acknowledgements Index