White Space Revisited by Rummler, Richard A. -- Read -- Imperial Library of Trantor

Index

Title Page Copyright Page Dedication Table of Figures List of Tables Foreword PREFACE Acknowledgements

SPECIAL ACKNOWLEDGMENT ACKNOWLEDGMENTS SPECIAL THANKS

ABOUT THE AUTHORS

GEARY A. RUMMLER ALAN J. RAMIAS RICHARD A. RUMMLER

Introduction

OUTLINE AND PURPOSE OF THIS BOOK WHO THIS BOOK WAS WRITTEN FOR

PART ONE - White Space Revisited

CHAPTER ONE - The Silver Anniversary of Process

CIRCA 1985 MILESTONES SINCE 1990 GENERAL RESULTS CLOSING POINTS

CHAPTER TWO - Process in a Value Perspective

BASIC PREMISE: THE ORGANIZATION AS A SYSTEM THE VALUE MACHINE THE VALUE CREATION PERSPECTIVE OVERVIEW OF THE VALUE CREATION HIERARCHY KEY FEATURES AND BENEFITS OF THE VALUE CREATION HIERARCHY CLOSING POINTS

CHAPTER THREE - The Value Creation Hierarchy

A DEFINITION OF PROCESS VCS MILESTONES NOW, A SECOND TRIP DOWN THE VCH LEVEL 1: ENTERPRISE/BUSINESS LEVEL 2: THE VALUE CREATION SYSTEM (VCS) LEVEL 3: PROCESSING SUB-SYSTEMS LEVEL 4: PROCESS LEVEL 5: SUB-PROCESS/TASK/SUB-TASK POTENTIAL PITFALLS IN CURRENT PRACTICES CLOSING POINTS

CHAPTER FOUR - Developing the Value Creation Architecture of a Business

MAKING THE VALUE DIMENSION VISIBLE A CLOSER LOOK AT VALUE CREATION ARCHITECTURE WHY BOTHER DEVELOPING A VCA? DEVELOPING THE VCA CLOSING POINTS

CHAPTER FIVE - Process Management in the Value Creation Context

PERFORMANCE MANAGEMENT MODELS CLOSING POINTS

PART TWO - Designing or Improving the Value Machine

CHAPTER SIX - A Framework and Methodology for VCS Design

MAJOR REQUIREMENT: A METHODOLOGY FOR THE VALUE CREATION SYSTEM EVOLUTION OF THE METHODOLOGY THE EFFECTIVE PROCESS FRAMEWORK (EPF) RUMMLER PROCESS METHODOLOGY OVERVIEW DESIGN DIMENSIONS RPM ASSUMPTIONS RPM ROLES RPM CRITICAL SUCCESS FACTORS CLOSING POINTS

CHAPTER SEVEN - RPM Project Walk-Through: Align, Analysis, Design

CLOSING POINTS

CHAPTER EIGHT - RPM Project Walk-Through: Commit, Build, Enable, Adopt

April 15-18 April 21-23 April 24-25 April 30 Commit Phase Summary March-Mid-May May-November November-December Build Phase Summary Enable Phase Summary January 5-March Adopt Phase Summary Project Summary and Timetable CLOSING POINTS

CHAPTER NINE - Other RPM Applications

RPM AND OTHER PRACTICES CLOSING POINTS

CHAPTER T E N - Designing Improvement Capability

INFRASTRUCTURE TO SUPPORT CHANGE THE ROLE OF THE PERFORMANCE ARCHITECT CLOSING POINTS

PART THREE - Implications

CHAPTER ELEVEN - Process and the IT Department

THE OPPORTUNITY FOR IT IN A PROCESS WORLD BARRIERS TO SEIZING OPPORTUNITY IMPLICATIONS

CHAPTER TWELVE - Summary

WHY THIS BOOK THE “BIG IDEAS” RPM METHODOLOGY IMPLICATIONS

AFTERWORD LIST OF ACRONYMS NOTES INDEX ABOUT PERFORMANCE DESIGN LAB