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Index
Title Page
Copyright Page
Contents
Foreword
Acknowledgments
1. In the Beginning: Getting to the Table
2. Collaboration: Creating a Community of Learning
3. Trainers as Internal Consultants and Facilitators of Change
4. Preparing to Deliver: From Initial Idea to Moment of Delivery
5. In the Middle: Trainers as Leaders in the Classroom
6. When Learning Happens: Supporting Learners after Class
7. Learning from Success and Failure: The Importance of Effective Evaluations
8. Master Trainers, Master Learners: Training the Trainers
9. The End Is the Beginning: Leadership and Learning in an Onsite-Online World
Appendix: Charlotte Mecklenburg Library Employee Learning and Development Curriculum (online only)
Bibliography
Index
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