Nonviolent Communication · A Language of Life, 3rd Edition · Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides) by Rosenberg, Marshall B. -- Read -- Imperial Library of Trantor

Index

Title Page Copyright Contents Foreword by Deepak Chopra, Md Acknowledgments 1 Giving From the Heart

Introduction A Way to Focus Attention The NVC Process Applying NVC in Our Lives and the World NVC in Action: “Murderer, Assassin, Child-killer!”

2 Communication That Blocks Compassion

Moralistic Judgments Making Comparisons Denial of Responsibility Other Forms of Life-alienating Communication

3 Observing Without Evaluating

The Highest Form of Human Intelligence Distinguishing Observations From Evaluations NVC in Action: “The Most Arrogant Speaker We’ve Ever Had!” Exercise 1: Observation or Evaluation?

4 Identifying and Expressing Feelings

The Heavy Cost of Unexpressed Feelings Feelings versus Non-feelings Building a Vocabulary for Feelings Exercise 2: Expressing Feelings

5 Taking Responsibility for Our Feelings

6 Requesting That Which Would Enrich Life

Using Positive Action Language Making Requests Consciously Asking for a Reflection Requesting Honesty Making Requests of a Group Requests versus Demands Defining Our Objective When Making Requests NVC in Action: Sharing Fears about a Best Friend’s Smoking Exercise 4: Expressing Requests

7 Receiving Empathically

Presence: Don’t Just Do Something, Stand There Listening for Feelings and Needs Paraphrasing Sustaining Empathy When Pain Blocks Our Ability to Empathize NVC in Action: A Wife Connects with Her Dying Husband Exercise 5: Receiving Empathically versus Non-empathically

8 The Power of Empathy

Empathy That Heals Empathy and the Ability to Be Vulnerable Using Empathy to Defuse Danger Empathy in Hearing Someone’s “No!” Empathy to Revive a Lifeless Conversation Empathy for Silence

9 Connecting Compassionately with Ourselves

Remembering the Specialness of What We Are Evaluating Ourselves When We’ve Been Less Than Perfect Translating Self-judgments and Inner Demands NVC Mourning Self-forgiveness The Lesson of the Polka-dotted Suit Don’t Do Anything That Isn’t Play! Translating “Have to” to “Choose to” Cultivating Awareness of the Energy behind Our Actions

10 Expressing Anger Fully

Distinguishing Stimulus From Cause All Anger Has a Life-serving Core Stimulus versus Cause: Practical Implications Four Steps to Expressing Anger Offering Empathy First Taking Our Time NVC in Action: Parent and Teen Dialogue a Life-threatening Issue

11 Conflict Resolution and Mediation

Human Connection NVC Conflict Resolution versus Traditional Mediation NVC Conflict Resolution Steps—a Quick Overview On Needs, Strategies, and Analysis Empathy to Ease the Pain That Prevents Hearing Using Present and Positive Action Language to Resolve Conflict Using Action Verbs Translating “No” NVC and the Mediator Role When People Say “No” to Meeting Face to Face Informal Mediation: Sticking Our Nose in Other People’s Business

12 The Protective Use of Force

When the Use of Force is Unavoidable The Thinking behind the Use of Force Types of Punitive Force The Costs of Punishment Two Questions That Reveal the Limitations of Punishment The Protective Use of Force in Schools

13 Liberating Ourselves and Counseling Others

Freeing Ourselves From Old Programming Resolving Internal Conflicts Caring for Our Inner Environment Replacing Diagnosis with NVC NVC in Action: Dealing with Resentment and Self-judgment

14 Expressing Appreciation in Nonviolent Communication

The Intention behind the Appreciation The Three Components of Appreciation Receiving Appreciation The Hunger for Appreciation Overcoming the Reluctance to Express Appreciation

Epilogue Bibliography The Four-Part Nonviolent Communication Process Some Basic Feelings and Needs We All Have About Nonviolent Communication About Puddledancer Press About the Center for Nonviolent Communication Trade Books From Puddledancer Press Trade Booklets From Puddledancer Press About the Author