A Practical Guide to Business Writing by Al-Maskari, Khaled -- Read -- Imperial Library of Trantor

Index

Cover Endorsements Copyright page Title page About the Author Foreword Preface Introduction What Does this Book Cover? Chapter 1 Business Writing Style

1. Keep your purpose, readers and content in mind 2. Keep your sentences short 3. Use positive language 4. Use linking words 5. Use simple, familiar words 6. Use the passive voice for specific reasons 7. Use bullet points and numbered lists correctly 8. Use tables and charts effectively 9. Use impersonal style when expressing opinions 10. Avoid outdated expressions 11. Avoid repetition 12. Avoid turning verbs into nouns

Chapter 2 Business Memos

1. Heading 2. Purpose 3. Body 4. Conclusion 5. Closing 6. Carbon copy “CC” Common types of memos 1. To inform 2. To request 3. To instruct 4. To recommend 5. To respond 6. To complain 7. To remind 8. To show appreciation

Chapter 3 Business E-mails

1. Write a clear subject line 2. Use the “cc” button 3. Use the Out of Office Assistant 4. Use attachments for long documents 5. Keep your message short 6. Don’t use e-mail for immediate action 7. Use spell check 8. Use courteous language 9. Provide an action statement when necessary 10. Identify yourself clearly 11. Do not overuse abbreviations 12. Do not use all capitals when typing

Chapter 4 Common Writing Errors Chapter 5 Useful Business Phrases

1. Referring to a previous communication 2. Requests 3. Referring to a negative issue 4. Enclosing documents 5. Condolences 6. Congratulations 7. Apologies 8. Recommendations 9. Closing phrases

Chapter 6 Avoid Confusing Words Chapter 7 Personal Business Documents

1. Employee request 2. Congratulations 3. Appreciation

References Acknowledgements Index

← Prev
Back
Next →

← Prev
Back
Next →