The Design of Everyday Things · Revised and Expanded Edition by Norman, Don -- Read -- Imperial Library of Trantor

Index

Title Page Copyright Dedication Contents Preface to the Revised Edition 1 The Psychopathology of Everyday Things

The Complexity of Modern Devices Human-Centered Design Fundamental Principles of Interaction The System Image The Paradox of Technology The Design Challenge

2 The Psychology of Everyday Actions

How People Do Things: The Gulfs of Execution and Evaluation The Seven Stages of Action Human Thought: Mostly Subconscious Human Cognition and Emotion The Seven Stages of Action and the Three Levels of Processing People as Storytellers Blaming the Wrong Things Falsely Blaming Yourself The Seven Stages of Action: Seven Fundamental Design Principles

3 Knowledge in the Head and in the World

Precise Behavior from Imprecise Knowledge Memory Is Knowledge in the Head The Structure of Memory Approximate Models: Memory in the Real World Knowledge in the Head The Tradeoff Between Knowledge in the World and in the Head Memory in Multiple Heads, Multiple Devices Natural Mapping Culture and Design: Natural Mappings Can Vary with Culture

4 Knowing What to Do: Constraints Discoverability, and Feedback

5 Human Error? No, Bad Design

Understanding Why There Is Error Deliberate Violations Two Types of Errors: Slips and Mistakes The Classification of Slips The Classification of Mistakes Social and Institutional Pressures Reporting Error Detecting Error Designing for Error When Good Design Isn’t Enough Resilience Engineering The Paradox of Automation Design Principles for Dealing with Error

6 Design Thinking

Solving the Correct Problem The Double-Diamond Model of Design The Human-Centered Design Process What I Just Told You? It Doesn’t Really Work That Way The Design Challenge Complexity Is Good; It Is Confusion That Is Bad Standardization and Technology Deliberately Making Things Difficult Design: Developing Technology for People

7 Design in the World of Business

Competitive Forces New Technologies Force Change How Long Does It Take to Introduce a New Product? Two Forms of Innovation: Incremental and Radical The Design of Everyday Things: 1988–2038 The Future of Books The Moral Obligations of Design Design Thinking and Thinking About Design

Acknowledgments General Readings and Notes References Index