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On the Web: Take the Conflict Dynamics Profile® With a 1/2 Hour Review Session ...
Title Page
Copyright Page
Dedication
PREFACE
chapter ONE - Introduction
DEFINING CONFLICT COMPETENCE
chapter TWO - Cognitive Aspects of Conflict
CONFLICT ATTITUDES
APPRECIATING THE VALUE OF DEALING WITH CONFLICT
UNDERSTANDING HOW YOU CURRENTLY RESPOND TO CONFLICT
DECONSTRUCTING CONFLICT: A METHOD FOR UNDERSTANDING THE DYNAMICS OF CONFLICT
chapter THREE - The Emotional Side of Conflict
UNDERSTANDING HOW EMOTIONS ARISE IN CONFLICT
PERSONAL HOT BUTTONS
ADDRESSING FEARS
CENTERING
COGNITIVE REAPPRAISAL
MINDFULNESS
CORE CONCERNS APPROACH
CHANGING FOCUS
POSITIVE EMOTIONS
RESILIENCE
SLOWING DOWN
chapter FOUR - Engaging Conflict Constructively
CONSTRUCTIVE ENGAGEMENT
FOUR CONSTRUCTIVE BEHAVIORAL ELEMENTS
DESTRUCTIVE BEHAVIORS TO AVOID AND CONTROL
ORCHESTRATING THE USE OF CONSTRUCTIVE BEHAVIORS
chapter FIVE - Team Conflict Competence
THE RIGHT CLIMATE
CONSTRUCTIVE COMMUNICATION
GETTING AND STAYING ON TRACK
VIRTUAL AND GLOBAL TEAMS
chapter SIX - Organizational Conflict Competence
BENEFITS OF ORGANIZATIONAL CONFLICT COMPETENCE
ADDRESSING CONFLICT SYSTEMATICALLY
THE TSA EXPERIENCE
CHALLENGES OF MANAGING ORGANIZATIONAL CONFLICT
CULTURE AUDITS
THE LEADER’S ROLE IN ORGANIZATIONAL CONFLICT COMPETENCE
RESOURCES
REFERENCES
THE AUTHORS
INDEX
ABOUT THE CENTER FOR CREATIVE LEADERSHIP
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