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Index
Cover
Series
Title Page
Copyright
Dedication
Acknowledgments
PART ONE: THE SOFT SKILLS GAP
Prologue: Meet the Newest New Young Workforce
Chapter 1: The Soft Skills Gap
The Soft Skills Gap: Growing Steadily from Gen X to Gen Y to Gen Z
Something Much Larger Is Going on Here: The Post-Boomer Generational Shift
Gen Zers Are the Ultimate Non-Conformists in an Age of Non-Comformism
The Soft Skills Gap: The Missing Basics in Today's Young Talent
Face the Hard Realities of the Soft Skills Gap
Chapter 2: You Can't Hire Your Way Around the Soft Skills Gap
Staffing Strategy and Hiring
On-Boarding and Up-to-Speed Training
Performance Management and Talent Development
Ongoing Training
The Human Element: What Role Are You Going to Play?
Become a Teaching Style Manager
Take It to the Next Level
Chapter 3: Unlocking the Power of Soft Skills
Drill Down: The Missing Basics
Unlocking the Power of Soft Skills
Unlocking the Power: The Rest of This Book
PART TWO: HOW TO TEACH THE MISSING BASICS TO TODAY'S YOUNG TALENT
Chapter 4: How to Teach the Missing Basics of Professionalism to Today's Young Talent
How to Teach Self-Evaluation
Self-Evaluation: Lesson Plan 1—Introduction
Self-Evaluation: Lesson Plan 2—Evaluating Yourself on Ability, Skill, and Will
Self-Evaluation: Lesson Plan 3—Evaluating Yourself on Productivity, Quality, and Behavior
Self-Evaluation: Lesson Plan 4—Evaluating Yourself on the Key Soft Skills Competencies
Self-Evaluation: Lesson Plan 5—Drill Down on Understanding the Key Soft Skills
Self-Evaluation: Lesson Plan 6—Explore Your Own Successes with the Key Soft Skills
How to Teach Personal Responsibility
Personal Responsibility: Lesson Plan 1—Introduction
Personal Responsibility: Lesson Plan 2—All the Factors That Are in Your Way
Personal Responsibility: Lesson Plan 3—Considering the Most Common Factors That Get in the Way at Work
Personal Responsibility: Lesson Plan 4—Response Power
How to Teach Positive Attitude
Positive Attitude: Lesson Plan 1—Considering Theories of How to Be Your Best at Work
Positive Attitude: Lesson Plan 2—Defining “Good Attitude” Behaviors with Your Team—or Any Individual
Positive Attitude: Lesson Plan 3—Considering Common Bad Attitudes
Positive Attitude: Lesson Plan 4—Considering Good Attitude Behaviors
Positive Attitude: Lesson Plan 5—For Individual Employees Who Need an Attitude Adjustment
How to Teach Good Work Habits
Good Work Habits: Lesson Plan 1—Introduction
Good Work Habits: Lesson Plan 2—Self-Assessment
Good Work Habits: Lesson Plan 3—Self-Improvement Planning
Good Work Habits: Lesson Plan 4—Wellness
Good Work Habits: Lesson Plan 5—Planning a Wellness Initiative
Good Work Habits: Lesson Plan 6—Self-Presentation
Good Work Habits: Lesson Plan 7—Using a Time Log to Start Living by a Schedule
Good Work Habits: Lesson Plan 8—How to Make a Basic Project Plan
Good Work Habits: Lesson Plan 9—Taking Notes and Making Checklists
Good Work Habits: Lesson Plan 10—Doing a Time/Motion Study on Yourself
Good Work Habits: Lesson Plan 11—Spotlight on Follow-Through
Good Work Habits: Lesson Plan 12—Going the Extra Mile
How to Teach People Skills
People Skills: Lesson Plan 1—Interpersonal Communication
People Skills: Lesson Plan 2—Self-Assessing Interpersonal Communication
People Skills: Lesson Plan 3—Learning to Use the “People List”
People Skills: Lesson Plan 4—Putting More Structure into Your Communication
People Skills: Lesson Plan 5—Putting More Substance into Your Communication
People Skills: Lesson Plan 6—Preparing for Meetings
People Skills: Lesson Plan 7—Email Best Practices
People Skills: Lesson Plan 8—Communicating Remotely
Chapter 5: How to Teach the Missing Basics of Critical Thinking to Today's Young Talent
How to Teach Proactive Learning
Proactive Learning: Lesson Plan 1—Proactive Learning
Proactive Learning: Lesson Plan 2—Open Mind
Proactive Learning: Lesson Plan 3—Suspend Judgment, Question Assumptions, and Seek to Learn
Proactive Learning: Lesson Plan 4—Question Assumptions
Proactive Learning: Lesson Plan 5—Research
Proactive Learning: Lesson Plan 6—Study Skills—Building Knowledge
Proactive Learning: Lesson Plan 7—Practice Skills—Building Skill
Proactive Learning: Lesson Plan 8—Contemplate Competing Perspectives to Build Wisdom
How to Teach Problem Solving
Problem Solving: Lesson Plan 1—Introduction
Problem Solving: Lesson Plan 2—Preventing or Avoiding Problems Before They Happen
Problem Solving: Lesson Plan 3—Ready-Made Solutions to Commonly Occurring Problems
Problem Solving: Lesson Plan 4—Common Denominators and Underlying Principles
Problem Solving: Lesson Plan 5—Applying the After Action Review Tool
Problem Solving: Lesson Plan 6—Using the After-Action Review Tool to Learn from Others
How to Teach Decision Making
Decision Making: Lesson Plan 1—Introduction
Decision Making: Lesson Plan 2—Information Analysis: Simple Pros and Cons
Decision Making: Lesson Plan 3—Cause and Effect: Positive Outcomes
Decision Making: Lesson Plan 4—Cause and Effect: Negative Outcomes
Decision Making: Lesson Plan 5—Applying the After-Action Review Tool
Decision Making: Lesson Plan 6—Using the Decision/Action Tree
Chapter 6: How to Teach the Missing Basics of Followership to Today's Young Talent
How to Teach Respect for Context
Respect for Context: Lesson Plan 1—Introduction
Respect for Context: Lesson Plan 2—Reading the Structure, Rules, Customs, and Leadership
Respect for Context: Lesson Plan 3—Where Do You Fit?
Respect for Context: Lesson Plan 4—How Can You Adapt?
Respect for Context: Lesson Plan 5—Context- Limiting Factors
Respect for Context: Lesson Plan 6—Complicated Relationships
Respect for Context: Lesson Plan 7—Positive Contexts
Respect for Context: Lesson Plan 8—Negative Contexts
Respect for Context: Lesson Plan 9—Dealing with People with Bad Attitudes
Respect for Context: Lesson Plan 10—Dealing with People with Great Attitudes
How to Teach Good Citizenship
Good Citizenship: Lesson Plan 1—Introduction
Good Citizenship: Lesson Plan 2—The “Respect for Others” Model
Good Citizenship: Lesson Plan 3—The “Best Interests” Model
Good Citizenship: Lesson Plan 4—The “Civic” Model
Good Citizenship: Lesson Plan 5—The “Communitarian” Model
Good Citizenship: Lesson Plan 6—The “Common Sense” Model
Good Citizenship: Lesson Plan 7—The “Solid Standards” Model
Good Citizenship: Lesson Plan 8—The “Personal Sacrifice” Model
Good Citizenship: Lesson Plan 9—The Theodore Roosevelt Model
Good Citizenship: Lesson Plan 10—Create Your Own Model
How to Teach Service
Service: Lesson Plan 1—Introduction
Service: Lesson Plan 2—Common Myths About “Service” in the Workplace
Service: Lesson Plan 3—Realities About Service in the Workplace
Service: Lesson Plan 4—Myths Versus Realities in the Workplace
Service: Lesson Plan 5—The “Be a Great Employee” Model of Service
Service: Lesson Plan 6—The “Service” Approach to One-on-Ones Between Managers and Direct Reports
Service: Lesson Plan 7—The Service Approach to Meeting Attendance and Participation
Service: Lesson Plan 8—Helping Your Boss Monitor Your Performance
Service: Lesson Plan 9—Putting Yourself on a Performance Improvement Plan
How to Teach Teamwork
Teamwork: Lesson Plan 1—Introduction
Teamwork: Lesson Plan 2—Defining the Dimensions of Teamwork
Teamwork: Lesson Plan 3—Your Role in Relation to the Mission
Teamwork: Lesson Plan 4—Coordinating, Cooperating, and Collaborating with Others
Teamwork: Lesson Plan 5—Supporting and Celebrating the Success of Others
Teamwork: Lesson Plan 6—Identifying Your “Go To” People and Building Relationships with Them
Teamwork: Lesson Plan 7—Becoming a “Go To” Person for Others
Teamwork: Lesson Plan 8—Using Influence to Get Things Done
Teamwork: Lesson Plan 9—Consider the Lessons About Teamwork from This U.S. Air Force Special Operations Team
About the Author
Index
EULA
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