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Index
Foreword
Dedication
Acknowledgments
Introduction
Part 1 – Discovery
Chapter 1 – The Status Quo: Driving People
Chapter 2 – The Powerful Alternative: Driving Change
Chapter 3 – The Comparison: Driving People vs. Driving Change
Chapter 4 – The Change Paths
Chapter 5 – The Change Buffers
Part 2 – Planning
Chapter 6 – Act Today and Dissolve Excuses
Chapter 7 – Set Your Concrete Goal
Chapter 8 – Check for Settlers and Draw Your Boundaries
Part 3 – Acting
Chapter 9 – Walk Your Own Way
Chapter 10 – Challenge Your Assumptions
Chapter 11 – Focus on Sustainment
Part 4 – Leading
Chapter 12 – Accept Your Call to Action
Chapter 13 – Call Others to Drive Change With You
Appendix 1 – Change Agent Action Templates
Appendix 2 – Glossary
Appendix 3 – Suggested Readings
Appendix 4 – References and Endnotes
About the Author
About the Illustrator
Advance Praise
The Seven Change Agent Essentials
Change Agent Essential 1 – Drive Change, Not People
Change Agent Essential 2 – Create and Maintain Change Buffers
Change Agent Essential 3 – Set a Concrete Goal
Change Agent Essential 4 – Map the Terrain
Change Agent Essential 5 – Challenge Assumptions
Change Agent Essential 6 – Focus on Sustainment
Change Agent Essential 7 – Try
Change Agent Tactics
Tactic: Bury the Corpse
Tactic: Eliminate Mandatory Meetings
Tactic: Claim Your Wins Each Week
Tactic: Search for the Rule
Tactic: Take Charge of Your Time
Tactic: Opposition Census
Tactic: Change Perspectives and Dissolve Resistance
Tactic: Act Before You Ask
Tactic: Partner to Clear Obstacles
Tactic: Model and Teach
Tactic: Protect Them As They Try
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