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Imperial Library
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Index
Title Page
Copyright Page
Dedication
Contents
Introduction to the Third Edition
One Asking Questions That Promote Conversation
Two Delivering Honest Positives
Three Listening So Others Will Talk
Four Taking Advantage of Free Information
Five Letting Others Know Who You Are
Six Starting Conversations
Seven Issuing Invitations That Are Likely to Be Accepted
Eight Handling Criticism Constructively
Nine Resisting Attempts at Manipulation
Ten Requesting Change
Eleven Conveying Meaning by Motion
Twelve Reducing Anxiety in Social Situations
Thirteen Organizing Your Efforts
The Beginning
Notes
Selected References
Index
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