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Index
Cover
Acknowledgements
Preface
1 Introducing organisation design
Organisation design: what it is and what it is not
Designing is driven by the business strategy and the operating context
Designing means holistic thinking about the organisation
Designing for the future is a better bet than designing for now
Designing is not to be undertaken lightly – it is resource intensive even when going well
Designing is a fundamental process not a repair job
Summary
2 Models, approaches and designs
Models
Approaches
Designs
Reflections on the case study
Tools for this case
Summary
3 Organisational structures
Functional structure
Divisional/product structure
Divisional/geographic or market structure
Divisional/process structure
Divisional/customer structure
Matrix structure
Network structure
Cluster structure
“Life-form” structure
Structure decisions
Layers and spans
Reflections on the case study
Tools for this case
Summary
4 Planning and sequencing the organisation design
High-level design plan and sequence
The business case for change
The organisation design programme
The four phases of the design process
Reflections on this case
Tools for this case
Summary
5 Measurement
Choosing measurement tools
Measurement principles
Reflections on this case
Tools for this case
Summary
6 Stakeholder engagement
Five steps of the stakeholder engagement process
Factors indicating stakeholder engagement
Reflections on this case
Tools for this case
Summary
7 Leadership and organisation design
Formal leadership in organisation design
Informal leadership
Working together
Reflections on this case
Tools for this case
Summary
8 Culture and group processes
Organisational culture
Group processes
Reflections on this case
Tools for this case
Summary
9 Morphing not future proofing
Why morphing capacity is required
Building the capability to morph
Reflections on this case
Tools for this case
Summary
Notes
General
1 Introducing organisation design
2 Models, approaches and designs
3 Organisational structures
4 Planning and sequencing the organisation design
5 Measurement
6 Stakeholder engagement
7 Leadership and organisation design
8 Culture and group processes
9 Morphing not future proofing
Appendix 1 Organisation design models
Appendix 2 Useful sources of information
Books
Journals, magazines and newspapers
Organisations and communities
Resources and tools
Appendix 3 Glossary
PublicAffairs Colophon
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