Outsource It! (For Richard Allen) by Krym, Nick -- Read -- Imperial Library of Trantor

Index

Outsource It! Table of Contents What readers are saying about Outsource It! Acknowledgments Introduction

Why Outsourcing? Who Is This Book For? What Is in This Book? How to Read This Book Online Resources

Part 1: Decide If, What, and How to Outsource Chapter 1: Make an Educated Decision

1.1 Get SMART: Defining Outsourcing Objectives 1.2 The Risks of Outsourcing 1.3 The Rewards of Outsourcing 1.4 Understanding the Fine Print 1.5 Cost Savings: Expectations Versus Reality 1.6 Ability to Scale 1.7 Quality of Deliverables

Chapter 2: Define and Refine Your Action Plan

2.1 What—and How Much—Should You Outsource? 2.2 Working Together: Finding the Right Outsourcing Model 2.3 A Sample Outsourcing Action Plan

Chapter 3: Select the Right Sourcing Model

3.1 Multisourcing: Tame the Risks by Diversifying 3.2 Microsourcing: Outsourcing to Freelancers 3.3 Out-Tasking and Crowd-Sourcing 3.4 Outsourcing Your Life 3.5 Best-of-Breed Sourcing Strategies

Part 2: Find the Right Vendors Chapter 4: Start with a Broad Search

4.1 The Golden Rules of Vendor Selection 4.2 Selecting the Destination 4.3 High-Level Vendor Selection Criteria 4.4 Generating a List of Prospective Vendors 4.5 Detailed Vendor Selection Criteria

Chapter 5: Move from a Long List to the Chosen Few

5.1 The RFI Process 5.2 The RFP Process 5.3 Evaluating Proposals 5.4 It’s PowerPoint Time 5.5 Watching Out for Warning Signs

Chapter 6: Choose the Right-Size Vendor

6.1 The Large-Vendor Selection Process 6.2 The Small-Vendor Selection Process 6.3 The Individual Provider Selection Process

Chapter 7: Find the Personality Magic

7.1 The Impact of Personality 7.2 Understanding Vendor Personality Types 7.3 Matching the Engagement to a Vendor’s Personality 7.4 Identifying the Personality of the Vendor 7.5 Managing Personality Differences

Chapter 8: Finalize the Selection

8.1 On-Site Visits 8.2 Technical Due Diligence 8.3 The X-Factor 8.4 The Final Decision

Part 3: Negotiate Solid Contracts Chapter 9: Negotiate for Long-Term Success

9.1 The Basics of Negotiations 9.2 The Forces That Influence the Outcome of Negotiation 9.3 Navigating the Negotiations Process 9.4 Negotiations Walkthrough 9.5 Getting What You Need with Win-Win Negotiations

Chapter 10: Learn Contract and Rate Essentials

10.1 Offshore Contract Basics 10.2 Controlling the Total Cost of Outsourcing with Your Contract 10.3 The MSA Invisibility Cloak 10.4 Rates and Total Cost of Outsourcing 10.5 The Enigma of Rates 10.6 Researching Offshore Rates 10.7 Negotiating a Fair Rate

Part 4: Lead Distributed Engagements Chapter 11: Control Your Engagement

11.1 Communicating with Your Offshore Team: Practical Matters 11.2 Communicating with Your Offshore Team: The Squishy Stuff 11.3 Managing Project Execution 11.4 Accepting Deliverables 11.5 Setting Up Metrics 11.6 The Outsourcer’s Toolbox

Chapter 12: Build and Lead Distributed Teams

12.1 Laying the Groundwork 12.2 Staffing Offshore Engagements 12.3 Choosing Candidates: The Personality Factor 12.4 Maintaining Your Team 12.5 Team Morale: Motivation and Rewards

Chapter 13: Adjust Your Development Model to Fit Your Situation

13.1 Offshore Waterfalls 13.2 Agile Offshore 13.3 Outsourcing Quality Assurance 13.4 Outsourcing Code Development 13.5 “Black Box” Outsourcing

Part 5: Keep Risks under Control Chapter 14: Mitigate the Risks of Your Engagements

14.1 Using Contracts to Mitigate Offshore Risks 14.2 Protecting Data and IP 14.3 Joint Responsibilities 14.4 Dealing with Internal Risks 14.5 Minimizing Team Impact Risks

Chapter 15: Minimize the Cost of Failures

15.1 You Are More Dependent Than You Think 15.2 The Benefits of Disposable Outsourcing 15.3 The Path Toward Disposable Outsourcing 15.4 Intermediaries in Disposable Outsourcing 15.5 Moving Toward Disposable Outsourcing in QA 15.6 The Complacency Trap

Chapter 16: Maintain the Spirit of Partnership

16.1 Watching the Pulse of the Engagement 16.2 Investing in the Relationship 16.3 Fixing What’s Broken 16.4 Terminating an Engagement 16.5 Closing Remarks

Appendix 1: Destination: Asia

A1.1 India A1.2 China A1.3 Southeast Asia

Appendix 2: Destination: Europe

A2.1 Russia A2.2 Central and Eastern Europe A2.3 Ireland and Israel

Appendix 3: Destination: The Americas

A3.1 Brazil A3.2 Mexico A3.3 Latin America A3.4 Canada A3.5 The Rural United States

Appendix 4: Outsourcing Readiness Assessment Checklist Appendix 5: Vendor Search Criteria

A5.1 Macro Factors A5.2 Critical Factors A5.3 Subjective Considerations A5.4 Tie Breakers A5.5 Personal Factors

Appendix 6: Outsourcing Checklist

Appendix 7: Offshore Vendor Technical Assessment

A7.1 Processes A7.2 Competence A7.3 System Architecture A7.4 Technical Support and System Monitoring A7.5 Security and Privacy A7.6 Disaster Recovery and Business Continuity A7.7 Other

Bibliography