Log In
Or create an account ->
Imperial Library
Home
About
News
Upload
Forum
Help
Login/SignUp
Index
Cover
Other Books by This Author
Title Page
Copyright
Contents
Part One
Chapter One - The Right Thing to Do
Chapter Two - How We Got Here
Part Two
Chapter Three - The Master Class: American Express
Part Three
Chapter Four - Strategy #1: Provide Membership
Chapter Five - Strategy #2: Have Serious Fun
Chapter Six - Strategy #3: Cultivate Partnership
Chapter Seven - Strategy #4: Hire Right
Chapter Eight - Strategy #5: Create a Memorable After-Experience
Chapter Nine - Strategy #6: Build Community
Chapter Ten - Strategy #7: Walk the Walk
Afterword
Part Four
Appendix A: The Art of Amazement To-Do List
Appendix B: Amazement Brainstorm Worksheets
Notes
Acknowledgments
Index by Subject
Index by Company
About the Author
← Prev
Back
Next →
← Prev
Back
Next →