IT Manager's Handbook by Holtsnider, Bill, Jaffe, Brian D. -- Read -- Imperial Library of Trantor

Index

Cover Image Content Title Copyright Dedication About the Authors Key Changes for This Edition Preface Acknowledgments Chapter 1. The Role of an IT Manager

1.1 Just What Does an IT Manager Do? 1.2 Managers in General 1.3 The Strategic Value of the IT Department 1.4 Developing an IT Strategy 1.5 Leadership versus Management 1.6 Starting Your New Job 1.7 The First 100 Days 1.8 Two IT Departments—What Happens If Your Company Merges with Another? 1.9 Further References

Chapter 2. Managing Your IT Team

2.1 Keeping Employees Focused 2.2 Employee Training 2.3 Employee Performance 2.4 Generational Issues at Work 2.5 Further References

Chapter 3. Staffing Your IT Team

3.1 Why IT Managers Need to Deal with Hiring People 3.2 Write a Position Description 3.3 Recruiters 3.4 Selecting Candidates 3.5 Further References

Chapter 4. Project Management

4.1 Projects and Project Management: A Quick Overview 4.2 Phase One: Scope the Project 4.3 Phase Two: Develop a Project Plan 4.4 Phase Three: Launch the Project 4.5 Phase Four: Track the Project's Progress 4.6 Phase Five: Close Out the Project 4.7 Decision-Making Techniques 4.8 What to Do If/When the Project Gets Off Track 4.9 Useful Project Management Techniques 4.10 Funding Projects 4.11 Multiple Projects: How to Juggle Them Well 4.12 Dealing with Non-IT Departments on a Project 4.13 Further References

Chapter 5. Software, Operating Systems, and Enterprise Applications

5.1 Types of Software 5.2 Operating Systems 5.3 Open Source 5.4 Managing Software 5.5 Cloud Computing 5.6 Enterprise Applications 5.7 Enterprise Resource Planning (ERP) 5.8 Further References

Chapter 6. Managing the Money

6.1 The Budgeting Process 6.2 The Difference between Capital Expenditures and Operating Expense Items 6.3 Lease Versus Buy: Which One is Better? 6.4 Other Budgeting Factors to Consider 6.5 Managing Vendors 6.6 Managing the Money during Difficult Times 6.7 Outsourcing and Offshoring 6.8 Further References

Chapter 7. Getting Started with the Technical Environment

7.1 The Technical Environment 7.2 Understanding the User Environment 7.3 TCO and Asset Management: What Are They? 7.4 Standards 7.5 Technology Refreshing 7.6 Further References

Chapter 8. Security and Compliance

8.1 How We Got Here 8.2 Managing Security 8.3 Security Solutions and Technologies 8.4 Types of Threats 8.5 Compliance and IT 8.6 The Rules 8.7 How to Comply with the Rules 8.8 Hidden Benefits of Compliance 8.9 Methodologies and Frameworks 8.10 It's Not Just Regulatory Compliance 8.11 Further References

Chapter 9. Disaster Recovery

9.1 Defining the Scope 9.2 Creating a Disaster Recovery Plan 9.3 A Word about Incident Response, Business Continuity, and Disaster Recovery 9.4 The Hidden Benefits of Good Disaster Recovery Planning 9.5 Further References

Chapter 10. Working with Users

10.1 Relationships with Users 10.2 The Consumerization of IT 10.3 When Your Users Are Part of a Mobile Work Force 10.4 The Help Desk 10.5 Service Level Agreements 10.6 Further References

Chapter 11. Connectivity

11.1 Get in Front of the Curve 11.2 The Power of All These Connections 11.3 How Does This Affect You as IT Manager? 11.4 Further References

Glossary Index

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