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Imperial Library
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Index
Other Titles
Title Page
Copyright
Contents
Dedication
Chapter 1: Why Bureaucracies So Often Fail Us
Chapter 2: Where You Want to Go: “The Vision Thing”
Chapter 3: Formulating a Strategy
Chapter 4: Techniques for Implementing Change
Chapter 5: It’s Always About People
Chapter 6: Stakeholders: Friends and Foes
Chapter 7: The Agent of Change: “Mirror, Mirror on the Wall”
Chapter 8: Money, Money, Money: Reforming in Scarce Times
Chapter 9: Reform: The Never-Ending Story
Chapter 10: A Flaming Heart
Acknowledgments
A Note About the Author
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