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Imperial Library
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Index
Cover
Title Page
Copyright Page
Dedication
Contents
Foreword by Greg Greeley
Acknowledgments
Airbnb’s Magical End-to-End Journey
PART I belonging
Make It a People Business
Create Belonging
PART II trust
Design for Trust and Safety
Practice Helpful Disclosure
PART III hospitality
Be a Host
Think Magical and Memorable
PART IV empowerment
Maximize Impact
Claim and Share Your Value
PART V community
Serve Your Neighbor
Own Goodness
To Danville and Beyond
Notes
Index
About the Author
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