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Index
Title page
Dedication
Epigraph
Contents
Foreword
About the author
Acknowledgements
Introduction
What role do emotions play at work?
What is emotional resilience?
Developing your emotional resilience
How this book works
Start point: self-reflection
Part 1 The Essentials
Chapter 1 Self-worth
Chapter 2 Self-control
Chapter 3 Mood
Chapter 4 Empathy
Chapter 5 Understanding
Chapter 6 Caring
Part 2 The Skills
Chapter 7 Shifting
Chapter 8 Problem solving
Chapter 9 Expressing
Chapter 10 Group empathy
Chapter 11 Dialogue
Part 3 The Results
Chapter 12 Energy
Chapter 13 Thriving
Chapter 14 Connection
Chapter 15 Influence
Final words
References
Bibliography
Web resources
Additional resources
Your feedback
Emotional resilience e-learning
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