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Index
Praise for Gemba Kaizen
About the Author
Copyright
Foreword
Preface
Acknowledgments
About Kaizen Institute
CHAPTER ONE An Introduction to Kaizen
CHAPTER TWO Gemba Kaizen
CHAPTER THREE Quality, Cost, and Delivery at the Gemba
CHAPTER FOUR Standards
CHAPTER FIVE The 5S: The Five Steps of Workplace Organization
CHAPTER SIX Muda
CHAPTER SEVEN The Foundation of the House of Gemba
CHAPTER EIGHT Visual Management
CHAPTER NINE The Supervisors’ Roles in the Gemba
CHAPTER TEN Gemba Managers’ Roles and Accountability
CHAPTER ELEVEN From Just-In-Time to Total Flow Management
CHAPTER TWELVE Just-In-Time at Wiremold
CHAPTER THIRTEEN The CEO’s Role in Kaizen
CHAPTER FOURTEEN Going to the Gemba Gemba Kaizen and Overall Corporate Kaizen
CASE STUDIES
Lessons from a 20-Year Kaizen Journey
Changing the IT Culture at Achmea
Daily Kaizen at Tork Ledervin
Kaizen in Public Spaces: Transforming Rome’s Airports
Sonae MC: The Silent Revolution
Surpassing Expectations through Kaizen at Embraco
Kaizen at Oporto Hospital Centre: Making Patient-Centric Care A Reality
Kaizen Enables Innovation and Customer Intimacy at Densho Engineering
Cutting Red Tape at a Public Utility: Enexis
People Power: Participation Makes the Difference for Electrical Manufacturer in China
Rossimoda: Kaizen and Creative Product Development
Finsa Uses Kaizen to Emerge Stronger from a Crisis
Innovating with Kaizen at Group Health
Kaizen Helps Caetano Bus Deliver on Schedule
Kenyan Flour Producer Uses Kaizen to Increase Capacity, Improve Efficiency
Kaizen as the Foundation for Innovation at Medlog
Growing with Kaizen at Supremia
Exceeding Customer Expectations at Walt Disney World
Kaizen Experience at Alpargatas
Transforming a Corporate Culture: Excel’s Organization for Employee Empowerment
Quality in a Medical Context: Inoue Hospital
The Journey to Kaizen at Leyland Trucks
Tightening Logistics at Matarazzo
Stamping Out Muda at Sunclipse
Housekeeping, Self-Discipline, and Standards: Tokai Shinei Electronics
Solving Quality Problems in the Gemba: Safety at Tres Cruces
Glossary
Index
Worldwide Contact Information for Kaizen Institute
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