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Imperial Library
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Index
Title Page
Table of Contents
Acknowledgments
Introduction
Chapter I
Tools of the Trade: Your Voice, Face, and Body
Greetings and Introductions
How to Say Hello
How to Introduce Yourself
How to Introduce Others
Joining a Conversation
Opening Lines and Small Talk
The Old Standbys
Small-Talk Saboteurs
The Heart of the Conversation
Follow the Four Steps in Order
Stay on Track
Listen
Speak with Care
Saying Good-bye
Chapter II
Rule 1. Tell the Truth
Rule 2. Don’t Ramble
Rule 3. Don’t Interrupt
Rule 4. Ask Questions and Listen to the Answers
Rule 5. Don’t Take Advantage of People
Rule 6. Don’t Dwell on Appearances
Rule 7. Don’t Touch Taboo Topics
Rule 8. Disagree in a Civilized Fashion
Rule 9. Don’t Be a Bore
Rule 10. Don’t Gossip
Chapter III
Everybody Blunders
Stop Before You Speak
Simply Apologize
How to Respond to Someone Else’s Blunder
How to Respond When Someone Insults You on Purpose
Chapter IV
How to Say Please
How to Say Thank You
How to Say Congratulations
How to Receive a Compliment
How to Say “I Don’t Like What You Did”
How to Say No
How to Say “I Commiserate”
How to Say “I Apologize”
How to Accept an Apology
Chapter V
During a Chance Encounter
In the Elevator
On the Bus or in the Bleachers
In a Waiting Room
At a Coffee Hour or a Cocktail Hour
At a Sit-down Dinner
At a Committee Meeting
In a Receiving Line
At a Shower
In the Hospital
At a Wake or Funeral, and Afterward
Chapter VI
How to Talk with Children
How to Talk with Teenagers and Young Adults
How to Talk with Grown-ups
How to Talk with Your In-Laws
How to Talk with the Parents of Your Significant Other
How to Talk with Much Older People
Chapter VII
Topics of Conversation: His, Hers, Theirs
Two Views of One Conversation
Two Sets of Tools
Romantic or Platonic?
Keep Talking
Chapter VIII
How to Talk with People Who Speak a Different Language
When Physical Difficulties Interfere with Conversation
Conversations with All Kinds of Minds
Chapter IX
Conversations on the Telephone
Conversations Online
When a Conversation Is Better on Paper
Only Connect
Bibliography
Copyright Page
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