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Index
Title Page Table of Contents Acknowledgments Introduction Chapter I
Tools of the Trade: Your Voice, Face, and Body Greetings and Introductions How to Say Hello How to Introduce Yourself How to Introduce Others Joining a Conversation Opening Lines and Small Talk The Old Standbys Small-Talk Saboteurs The Heart of the Conversation Follow the Four Steps in Order Stay on Track Listen Speak with Care Saying Good-bye
Chapter II
Rule 1. Tell the Truth Rule 2. Don’t Ramble Rule 3. Don’t Interrupt Rule 4. Ask Questions and Listen to the Answers Rule 5. Don’t Take Advantage of People Rule 6. Don’t Dwell on Appearances Rule 7. Don’t Touch Taboo Topics Rule 8. Disagree in a Civilized Fashion Rule 9. Don’t Be a Bore Rule 10. Don’t Gossip
Chapter III
Everybody Blunders Stop Before You Speak Simply Apologize How to Respond to Someone Else’s Blunder How to Respond When Someone Insults You on Purpose
Chapter IV
How to Say Please How to Say Thank You How to Say Congratulations How to Receive a Compliment How to Say “I Don’t Like What You Did” How to Say No How to Say “I Commiserate” How to Say “I Apologize” How to Accept an Apology
Chapter V
During a Chance Encounter In the Elevator On the Bus or in the Bleachers In a Waiting Room At a Coffee Hour or a Cocktail Hour At a Sit-down Dinner At a Committee Meeting In a Receiving Line At a Shower In the Hospital At a Wake or Funeral, and Afterward
Chapter VI
How to Talk with Children How to Talk with Teenagers and Young Adults How to Talk with Grown-ups How to Talk with Your In-Laws How to Talk with the Parents of Your Significant Other How to Talk with Much Older People
Chapter VII
Topics of Conversation: His, Hers, Theirs Two Views of One Conversation Two Sets of Tools Romantic or Platonic? Keep Talking
Chapter VIII
How to Talk with People Who Speak a Different Language When Physical Difficulties Interfere with Conversation Conversations with All Kinds of Minds
Chapter IX
Conversations on the Telephone Conversations Online When a Conversation Is Better on Paper Only Connect
Bibliography Copyright Page
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