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Index
Cover
Half Title
Title Page
Copyright Page
Dedication
Table of Contents
Preface
PART I · Theory
1. Introduction: Museums and Their Visitors
2. The Museum
3. The Visitor
4. The Visit
5. Satisfaction
6. Memories
7. The Museum Visitor Experience Model
PART II · Practice
8. Theory to Practice
9. Attracting and Building Audiences
10. Making Museums Work for Visitors
11. Institutional Value and Accountability
Notes
References
Index
About the Author
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