Log In
Or create an account ->
Imperial Library
Home
About
News
Upload
Forum
Help
Login/SignUp
Index
Title page
Imprint
Table of contents
List of Figures
Acknowledgements
Foreword
Part one: Introduction
Introduction
01 The customer relationships of the future
Part two: Digital Transformation
02 Digital first = customer first
03 A single digital ecosystem
04 From self-service to automation
05 Not ‘big data’ – ‘big relevance’
Part three: The human transformation
Introduction
06 The technology becomes human
07 Heartketing
08 The human touch
09 Crowd power
Index
Full imprint
← Prev
Back
Next →
← Prev
Back
Next →