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Index
Acknowledgments Introduction Part 1 – Vision, Mission, Values, Change 1 Have a vision 2 Establish your mission 3 Establish your values 4 Make it happen 5 Seek out change Part 2 – You And The Top Team 6 Build the perfect top team 7 Challenge the management structure 8 Collaborate 9 Delegate 10 Devolve decision making 11 Leader-managers 12 Make the budget work 13 Plan for your succession Part 3 – You And The Whole Team 14 Allow choice to drive decisions 15 Be clear 16 Be demanding 17 Be fair 18 Communicate all of the time 19 Communicate in crisis 20 Communicate simply 21 Communicate the vision 22 Create action groups 23 Create followers 24 Distance and closeness 25 Don’t get complacent 26 Encourage candor 27 Encourage real debate 28 Engage people’s emotions 29 Get feedback 30 Get people aligned 31 Give people autonomy 32 Give the team the tools to do the job 33 Involve the team 34 Make it fun 35 Options and consensus 36 Transform the team 37 Trust your employees 38 Walk around 39 Work with the team you have Part 4 – You And The Organization 40 Be diplomatic 41 Be meritocratic 42 Create an entrepreneurial culture 43 Cut down on meetings 44 Drive the culture right through the organization 45 Encourage diversity 46 Encourage innovation 47 Get the culture right 48 Harness the intelligence of the organization 49 Herding cats 50 Implementation 51 Make small improvements 52 March towards the sound of the guns 53 Mix things up 54 Not everything is measurable 55 Plan for every contingency 56 Practice democracy 57 Respect the culture you inherit 58 Servant leadership 59 Set reasonable goals 60 Zero tolerance and the staff kitchen Part 5 – Personal Qualities 61 Be authentic 62 Be decisive 63 Be firm 64 Be honest 65 Be human 66 Be passionate 67 Confidence and humility 68 Stay alert Part 6 – Personal Behavior 69 Follow your instincts 70 Listen, learn and act 71 Say sorry sometimes 72 Set a good example 73 Stick to the strategy 74 Stick to the values 75 Stick to the vision 76 Stop being judgemental 77 Use symbols Part 7 – Personal Development 78 Focus on the wildly important 79 Get a good PA 80 Get a life 81 Get out of the limelight 82 Good enough 83 Keep a sense of burning urgency 84 Keep fit 85 Know the detail 86 Learn from failure 87 Manage your time 88 Quick wins 89 Recognize people 90 Reinvent yourself 91 Say no to distractions 92 Think laterally Part 8 – You And The Outside World 93 Assume the worst 94 Attract and encourage talent 95 Be accountable 96 Do the right thing 97 Lead for your industry 98 Look for partnerships 99 Make a contribution 100 See the bigger picture Sources
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