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Index
List of figures and tables
About the author
Preface
Acknowledgements
Part One Managing market complexities
Introduction
Missing the target
Success as a foregone conclusion
Compromised values
Technical difficulties
Price perception
Adapting to the market
Under-estimated competition
What can we learn from this?
Preparing for departure
Part One overview
Notes
01 Why brands fail abroad
The importance of knowing what you don’t know
The nature of foreign markets
The nature of failure
The nature of marketing
The nature of competence
The nature of knowledge asymmetry
The nature of assumptions
Conclusion
Notes
02 Domestic vs international marketing
The difference between marketing domestically and abroad
The role of marketing
Language
Culture
Value proposition
Position
Media environment
Market intelligence
Documentation and codification
Conclusion
Notes
03 Reducing risk
Managing risk begins by acknowledging it
Overcoming cognitive bias
Success begins close to home
The ABCO case
Putting risk in perspective
What to include
Keep things moving
Idea
Phase I: Framing
Phase II: Strategy development
Phase III: Implementation
Phase IV: Management
Exit ramps
Conclusion
Notes
04 Defining your approach
Global integration vs local responsiveness
Embracing complexity
The Unilever approach
Multinational corporation structure
Conclusion
Notes
05 Being understood in foreign markets
The power behind your promotion
The role of language
The link to sales
Working with multiple languages
How to translate promotional material
Writing for the translator
The art of adaptation
Localization
Conclusion
Notes
06 Alternatives to translation
How to manage language barriers fluently
The right name for the right job
The right resource for the right job
Adaptation: The best of both worlds
Adaptation checklist
Conclusion
Notes
07 Planning for departure
Bon voyage
Planning checklist
The eight inputs required to localize your marketing mix
Conclusion
Notes
Part Two Creating and delivering value
Introduction
The problem with quality
What can we learn from this?
Building value in foreign markets
Part Two overview
08 Balancing short- and long-term growth
Building sales vs building a brand
The case for B-to-B brands
Blurring the lines
Conclusion
Notes
09 Developing a competitive advantage
The case of EMCO
How to avoid mirage marketing
Building an advantage from strength to strength
Preparing for competition
Conclusion
Notes
10 Defining a strategy to compete
Home-field advantage
Planning for profit
‘But we don’t have any competitors’
Competing on price
Competing on differentiation
A final note on strategy
Conclusion
Notes
11 Building brand equity
The mechanics of building brand equity
Brand management and brand equity
Adding insight to your net promoter score
Brand equity in action: The CrayOffs example
Conclusion
Notes
12 Net perceived value
Planning for profit
Value in action
Creating scarcity within a category
Understanding value
Identifying value
Ask why
Conclusion
Notes
13 Creating value
How buyers assess value
All products are 3-D
All value is relative
Value requirements change over time
Reducing cost
Sources of value
Conclusion
Notes
14 The commodity caveat
Commodity as a choice
Even commodities have perceived value
The VICO case
Conclusion
Notes
Afterword: Time to get started
Index
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