3000 Power Words and Phrases for Effective Performance Reviews by Lamb, Sandra E. -- Read -- Imperial Library of Trantor

Index

Cover Title Page Copyright Contents Introduction: The Value of Power Words Section One: Rethink Traditional Annual Performance Reviews Section Two: Get Ready—Before the Performance Review

Create a System of Measurement Set Goals and Set the Stage Use Positive Reinforcement and Recognition Time the Performance Reviews Keep and Use Performance Records Adjust Job Descriptions Use a Pre-Review Self-Evaluation Make Face-to-Face a Part of the Process Listen before Speaking Assess the Employee’s Listening Connect and Cooperate

Section Three: The Performance Review Process Section Four: Evaluate Personal Skills, Core Competencies, and Personality Traits

Ability to Adapt and Make Changes Attendance and Punctuality Communication Skills—Verbal Communication Skills—Written Conceptual Thinking Conflict Management Cooperation Creativity Customer Relations and Service Decision-Making Skills Delegating Dependability Development of Subordinates Equal Opportunity and Diversity Ethics Flexibility Forward Thinking Goal Setting Industry and Quality Work Habits Initiative Innovation Interpersonal Skills Job Knowledge Judgment Leadership Learning Skills Listening Skills Loyalty and Dedication Management Skills and Style Motivation Personal Style Planning, Organizing, and Scheduling Problem Solving Productivity Professionalism Quality of Work Recruiting Researching, Networking, and Resourcefulness Safety Self-Confidence Strategic Thinking Stress Tolerance Supervisory and Staff Development Skills Tactfulness Teamwork Technical Skills Time Management More Recommended Action Steps for the Manager

Section Five: The Job Skills/Performance Evaluation by Job Title and Function

Accounting and Finance

Accountant/Bookkeeper Auditor Financial Analyst Financial Manager/Credit and Collections Manager

Banks, Credit Unions, Mortgage Companies, and Financial Institutions

Bank Manager Customer Service Representative Loan Officer Teller

Construction

Carpenter Estimator Foreman Laborer/Construction Worker

Engineering

Engineer/Principal Engineer Engineering Technician Research and Development Engineer

Human Resources

Benefits Administrator Compensation Analyst Employee Relations Representative/Labor Relations Representative Recruiter Training Specialist

Information Technology (IT)

Database Administrator Data Entry Specialist/Data Entry Operator Software Architect Software Engineer/Programmer Systems Engineer/Systems Analyst

Legal

Attorney (for organization) Legal Assistant/Paralegal

Manufacturing

Assembly Line Technician/Production Line Worker Machine Technician/Equipment Repairman Machinist Plant Manager Production Supervisor Scheduler

Marketing, Advertising, Public Relations, and Social Media

Advertising Account Executive Art Director/Creative Director Brand Manager/Product Manager Conference Coordinator/Event Planner Copywriter Fundraising Manager Graphic Designer Marketing Account Executive Marketing Director/Marketing Manager/Strategic Marketing Manager/Social Media Marketing Specialist/Digital Strategist Market Research Analyst Media Planner/Media Buyer/Communications Planner/Brand Strategist/Social Media Strategist Public Relations Account Executive Publicist

Operations and Distribution

Administrative Assistant Clerk/Clerical Staff Employee Customer Service Representative/Customer Service Associate Maintenance Supervisor/Operations and Maintenance Manager Office Manager Receptionist Security Manager/Head of Security Stock Clerk Transportation Supervisor/Traffic Services Manager

Sales

Cashier/Checker Sales Account Executive Sales Assistant (Retail) Sales Associate (Retail) Sales Manager Sales Representative (Outbound/Outside) Telemarketer/Call Center Agent/Telesales Representative

Appendix 1: Use Strong Action Verbs Appendix 2: Use Qualifying Adverbs Appendix 3: Use Descriptive Adjectives About the Author Index Also by Sandra E. Lamb