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Index
Cover
About the author
Title Page
Table of Contents
Acknowledgements
Dedication
Preface
Introduction
part 1 Understanding consultants and consultancy
1 Consultants and consultancy
2 Why does anyone buy consultancy?
3 Your consulting service
4 The three core processes of client-centric consulting
part 2 Consulting engagements
5 Finding and winning work
6 Delivering consulting engagements and satisfying clients
7 The alternative approach – process consulting and facilitation
8 Closing engagements and sustaining results
part 3 High-performance consulting
9 Developing long-term client relationships
10 The ethical dimension
11 The language of consulting
12 Knowing when to say no
13 Key consulting tips
14 The client’s perspective – buying consultancy
Conclusion
part 4 Additional resources for consultants
A The tools, processes and materials of a consultancy business
B References
C Sample proposal letter
Index
Imprint
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