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Index
Acknowledgments
PART I: THE SCIENCE OF LEARNING
1 Learn or Die: Building a High-Performance Learning Organization
2 Learning: How Our Mind Works
3 Emotions: The Myth of Rationality
4 Learning: The Right People
5 Creating a Learning Environment
6 Learning Conversations
7 Critical Thinking Tools
8 A Conversation with Dr. Gary Klein
PART II: BUILDING A LEARNING ORGANIZATION
9 Bridgewater Associates, LP: Building a Learning “Machine”
10 Intuit, Inc.: “It’s Time to Bury Caesar”
11 United Parcel Services, Inc.: Being “Constructively Dissatisfied”
Epilogue
Notes
Bibliography
Index
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