Kindness in Leadership by Gay Haskins, Mike Thomas -- Read -- Imperial Library of Trantor

Index

Cover Half Title Title Page Copyright Page Dedication Table of Contents List of figures List of contributors Foreword: Intelligence helps; kindness helps more Introduction

References

1. Kindness and its many manifestations

Introduction The origins and definitions of the words ‘kind’ and ‘kindness’ Kindness in translation Empathy, compassion and kindness Kindness in religion Kindness in philosophy Advancing our understanding of kindness through science Advancing our propensity for kindness through the arts Is there a global need for kindness? Conclusions Food for thought References

2. Kindness in leadership at work

Introduction Kindness as an organisational value Attributes of the kind leader at work What a kind leader is not The costs of being a kind leader The benefits of kindness in leadership Conclusions Food for thought References

3. Kindness in leadership in UK private and public sector organisations

Introduction The 21st century organisational context Organisational objectives matter Trust in leadership eroded People and relationships: levers for organisational success A shift from ‘what’ to ‘how’ and ‘why’ Definitions of kindness Kindness behaviours Impact of kindness on organisational culture When kindness is lost Conclusions A final word Food for thought Acknowledgements References

4. Kindness in leadership: A global perspective

Introduction Behavioural actions that are construed as kindness-based Learning to act with kindness Dominant beliefs of kind leaders Triggers and nature of kindness-based actions The impact of kindness in leadership The barriers to kindness in leadership Conclusions Food for thought Acknowledgements

5. Kindness: Perspectives from women leaders

Introduction: a spotlight on women Kindness in life as a whole Kindness in working life Demonstrating kindness as a leader Balancing kind leadership with fair, strict and tough leadership Gender differences in the demonstration of kindness Women who are admired for their kindness Conclusions: opportunities for learning from women leaders Food for thought Acknowledgements References

6. Kindness and the Independent Owner Managed Business

Introduction Part 1 Some distinctive characteristics of the IOMB: Opportunities and imperatives for acts of kindness? Part 2 The perceptions of Independent Owner Managers Summary and conclusions Food for thought Acknowledgements Note References

7. Kindness in sports performance and leadership

Introduction The winning athlete – the human as a product Developing resilience and mental-toughness requires compassion Kindness and healthy competition Identity – the person behind the performance Coaching – firm, fair and not foul to favouritism Sports governance – the coach is king Selection – it’s easier not to be kind The sporting organisation: values, policy and practices Conclusions Food for thought for business Food for thought for the business of sport Acknowledgements References

8. Fairness and equity: Should kindness have a place in the boardroom?

Introduction Remunerations in the corporate world The public perception Impact upon the workforce: equity, justice and performancerelated pay Engagement, motivation, self-worth and performance Equity, trust and involvement – the leadership challenge Alternative practices and values Conclusions Food for thought References

9. Kindness in leadership: An opportunity for business schools?

Introduction: a challenge to educators, and in particular to business schools Business schools: history and growth Business schools: the critiques MBA students: some research findings MBA programmes: the promotional emphases in 2017 Business schools: the MBA student voice Educating for empathy, compassion and kindness: initiatives outside business schools Educating for empathy, compassion and kindness in business schools and executive centres: current initiatives Conclusion: an opportunity for business schools? Food for thought Note References

10. Conclusions: Bringing kindness to the fore

Introduction The meaning, contours and underpinnings of kindness Influences on our propensity for kindness Kindness: a simple word understood by many Key attributes of the kind leader Key factors contributing to kindness in organisations Kindness in the purpose and values of the organisation Senior management commitment and walking the talk Building an internal culture of fairness, trust, inclusiveness, engagement and respect Simple everyday acts of kindness Building external trust-based relationships with customers, clients and the outside world The contribution of kindness to organisational performance Building the kind organisation Might the world be a better place if our organisations and societies were kinder? Food for thought References

Epilogue: A company founded on kindness Index