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Index
Part One
Part Two
Part Three
this page
Cover
Title Page
Copyright
Dedication
Epigraph
Acknowledgments
Mail Call
PART ONE: Business Letters
1: The Nuts and Bolts of Letter-Writing
2: The Look of the Letter
3: Examples of Business Letters
PART TWO: Personal Letters
4: The Joy of Personal Letters
5: Examples of Personal Letters
PART THREE: Email
6: Avoiding Email Anarchy
7: Writing an Effective Email Message
Appendix
Abbreviations
Forms of Address
Internet Domain Names
Style
Organization
Final Steps
Letter Placement and Design
Letter Formats
The Elements of a Letter
Envelopes
When You’re Looking for a Job
When You’re on the Job
*
Handwritten or Typed?
Style and Format
As a Friend or Family Member
As a Consumer and Citizen
Rx for Email Heartburn
Attachments
The Big Brother Factor
Some Commonsense Rules
Two-Letter U.S. Commonwealth, District, State, and Territory Abbreviations
Two-Letter Canadian Province and Territory Abbreviations
Abbreviations Recommended by the U.S. Postal Service
Professional
Government
Foreign Heads of State
Religious
Schools
Military
U.S. Internet Domain Names
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