The Grown-Up Business by Mansfield, Shirley -- Read -- Imperial Library of Trantor

Index

Cover You’ll love this book if you’re Testimonials Permissions About Shirley Mansfield Dedication Title Page Copyright Contents Foreword Preface

Why this book now? Why you? Why me? What’s it all about?

Chapter 1 Why You Need to Become a Grown-Up Business

What does a Grown-Up Business look like? Why did you start your business? My two golden rules for any business Commit to new learning and succeed You can’t ignore the problem, you have to solve it now

Chapter 2 The Growing-Up Business Model

The Growing-Up business model The Clipper NoteBook Company – case study Step-by-step approach to growth Locate your growth stage Find your focus Measure your growth Include a fun index

Chapter 3 Clear the Obstacles

Find a positive mindset Do you really want to? Take the time you need I’m too busy to… Reignite your dream

Chapter 4 Time To Get Some Help

Who’s your boss? Accountable people and expert panels Everyone needs some support Who do you know who can help? How much does it cost? Building the right team

Chapter 5 Set the Standards

Setting your standards Goal setting and objectives Brand manifesto Work house-rules Write it down Problems crop up: deal with them now Why processes and systems matter

Chapter 6 Do Something Different and Make More Money

Moments of truth Same again? All change KISS principle Remove the waste Plug the gaps Outsource

Chapter 7 Reaching Maturity

Systematise to scale up A place for everything and everything in its place The six steps to writing brilliant processes Expect the unexpected

Chapter 8 Know Your Numbers

It’s your job Lost in translation What gets measured gets done Key Performance Indicators (KPIs) Targets, tolerances, variances, and ratios Are you paying people to buy from you? What’s the forecast?

Chapter 9 Solve Problems, Permanently

Firefighting is such hard work Why can’t we solve the problem? Problems, outcomes, symptoms, or causes Nine Essential Skills of Problem Solving

Chapter 10 Opportunity Knocks

Your Grown-Up Business is… Customer-centric Happy faces Time to take advantage Stay or go? The Spider Chart The choice is yours What now?