Apple Pro Training Series · macOS Support Essentials 10.12, First Edition by White, Kevin -- Read -- Imperial Library of Trantor

Index

Title Page Copyright Page Dedication Page Acknowledgments Contents at a Glance Table of Contents About This Guide

Audience How to Use the Guide

Lessons and Exercises

Additional Learning Materials

Apple Support Lesson Files Web Edition/Content Update Program Accessing the Lesson Files and Web Edition

Apple Training and Certification

Course Exam Certification

Installation and Configuration

Lesson 1. Install macOS Sierra

Reference 1.1 About macOS Sierra

History of macOS What’s New in macOS Sierra Integration Through Standards

Reference 1.2 Select an Installation Method

Running macOS Sierra with No Significant Problems Running macOS Sierra but Has Significant Problems Not Running macOS Sierra, but Running OS X Lion 10.7 or Later with No Significant Problems Not Running macOS Sierra, but Running OS X Lion 10.7 or Later with Significant Problems Running Mac OS X Snow Leopard 10.6

Reference 1.3 Prepare to Upgrade a Previous System

Verify Installation Requirements macOS Sierra Feature Requirements Newer Mac Requirements Prepare for an Upgrade Installation Keep Up to Date

Reference 1.4 Prepare the System Disk

New macOS Installation About Partitioning Options

Reference 1.5 Upgrade and Install macOS

Acquire the macOS Installer Install macOS Sierra

Reference 1.6 Troubleshoot Installation Issues

General macOS Installer Troubleshooting About the Installer Log

Exercise 1.1 Prepare a Mac for Upgrade

Use System Information to Check Hardware, Firmware, and Application Compatibility Document Network Settings Back Up Your Data

Exercise 1.2 Upgrade to macOS Sierra

Use the App Store to Download the Installer Upgrade Your Computer to macOS Sierra

Exercise 1.3 Erase a Mac System and Install macOS Sierra

Start Up from Recovery or an Install Disk Erase Your Computer’s Disk Drive Install macOS Sierra

Exercise 1.4 Verify System Installation

Examine the Installer Log

Lesson 2. Set Up and Configure macOS

Reference 2.1 Configure a New System

Setup Assistant: Language, Country, and Keyboard Setup Assistant: Network Settings (Optional) Setup Assistant: Transfer Information (Optional) Setup Assistant: Location Services (Optional) Setup Assistant: Sign In with Your Apple ID (Optional) Setup Assistant: Terms and Conditions Setup Assistant: Create a Computer Account Setup: iCloud Keychain (Optional) Setup: iCloud Drive (Optional) Setup: FileVault Disk Encryption (Optional) Setup: Diagnostics & Usage (Optional) Setup: Siri (Optional)

Reference 2.2 Manage System Settings

System Preferences Configure via Profile Profile Installation

Reference 2.3 Inspect System Information

About This Mac Window System Information Application Console Application

Exercise 2.1 Configure a New macOS System for Exercises

Configure macOS with Setup Assistant

Exercise 2.2 Configure an Existing macOS System for Exercises

Create a New Administrator Account in System Preferences

Exercise 2.3 Examine System Preferences

Adjust Finder Preferences Set the Computer Name Adjust Your Trackpad/Mouse Preferences

Exercise 2.4 Download the Student Materials in a Classroom

Connect to Mainserver Copy the StudentMaterials Folder to Your Computer

Exercise 2.5 Download the Student Materials Independently

Download the StudentMaterials Folder from the Web

Exercise 2.6 Install a Configuration Profile

Change Your Energy Saver Settings with a Configuration Profile

Exercise 2.7 Examine System Information

Use About This Mac and System Information

Lesson 3. Use macOS Recovery

Reference 3.1 Start Up from macOS Recovery Reference 3.2 About macOS Recovery Utilities Reference 3.3 Create a macOS Recovery Disk Exercise 3.1 Use macOS Recovery

Start Up Using macOS Recovery Examine the macOS Recovery Utilities Verify Your Startup Disk and Restart

Exercise 3.2 Create a macOS Install Disk

Get a Copy of the Install macOS Sierra Application Reformat the External Disk Create a macOS Install Disk Test the macOS Sierra Install Disk

Lesson 4. Update macOS

Reference 4.1 About Automatic Software Updates

Automatic Software Update Behavior Mac App Store Update Details About New Mac Bundled Applications Automatic Software Update Preferences

Reference 4.2 Manually Install Updates

Installer Application Advanced Installer Features

Reference 4.3 Examine Installation History Exercise 4.1 Manually Install Software Updates in a Classroom

Install Updates from StudentMaterials

Exercise 4.2 Manually Install Software Updates Independently

Download an Update from the Internet Install the Update

Exercise 4.3 Use Automatic Software Update

Check Your App Store Preferences Update Your Software Check Installed Updates

User Accounts

Lesson 5. Manage User Accounts

Reference 5.1 About User Accounts

User Account Types Standard Accounts Administrator Accounts Guest Account Sharing-Only Accounts Root Account Local Group Accounts

Reference 5.2 Configure User Accounts

Users & Groups Preferences Creating New User Accounts New User Setup Assistant User Account Attributes

Reference 5.3 Restrict Local User Access Reference 5.4 Configure Login and Fast User Switching

Manage User Login Items Manage System Login Window Options About Fast User Switching

Exercise 5.1 Create a Standard User Account

Create a Standard User Account Log In to the New User Account Adjust Chris Johnson’s Preferences Examine Chris Johnson’s Account

Exercise 5.2 Create a Managed User Account

Create an Account with Parental Controls Test the Managed User Account

Lesson 6. Manage User Home Folders

Reference 6.1 About User Home Folders Reference 6.2 Delete User Accounts Reference 6.3 Migrate and Restore Home Folders

About Migration Assistant Manually Restore a User’s Home Folder

Exercise 6.1 Restore a Deleted User Account

Create Marta Mishtuk’s Home Folder Delete Marta’s Account Restore Marta’s Account for Mayta Create and Verify Mayta Mishtuk’s Account Verify Mayta Mishtuk’s Home Folder

Lesson 7. Manage Security and Privacy

Reference 7.1 About Password Security

About Passwords Used by macOS About Keychain About Local Keychain Files

Reference 7.2 Manage Secrets in Keychain

Manage Safari Keychain Items

Reference 7.3 Use iCloud Keychain

About iCloud Keychain Create an iCloud Security Code Authorize Device for iCloud Keychain Manage iCloud Keychain Security

Reference 7.4 Manage System Security

Security & Privacy: General Settings Security & Privacy: Advanced Settings Security & Privacy: FileVault Settings and Legacy FileVault Settings Security & Privacy: Firewall Settings Use Find My Mac

Reference 7.5 Manage User Privacy

Security & Privacy: Privacy Settings About Dictation Privacy About Safari Privacy

Exercise 7.1 Manage Keychains

Configure the Keychain to Lock Automatically Configure the Login Session to Lock Store a Password in a Keychain Retrieve a Password in a Keychain Move a Password to the System Keychain

Lesson 8. Manage Password Changes

Reference 8.1 Change Known Passwords

Change Password: Local Account Using an Associated Apple ID Password Use Password Assistant About Master Passwords

Reference 8.2 Reset Lost Passwords

About Password Reset Methods Reset Legacy FileVault Passwords Reset the Master Password Reset Password Assistant via macOS Recovery

Reference 8.3 Reset User Keychains

Manage Keychain Files Manually Reset Keychain Files Resetting iCloud Keychain

Reference 8.4 Secure System Startup Exercise 8.1 Reset Account Passwords in macOS Recovery

Reset a User Password in macOS Recovery

Exercise 8.2 Reset Account Passwords

Reset a User Password as an Administrator Reset a Password with the Master Password

Exercise 8.3 Create a New Keychain

Create a New Login Keychain Verify the Synchronization Change Chris’s Password Reverify the Synchronization

Exercise 8.4 Use a Firmware Password

Set a Firmware Password Test the Firmware Password Remove the Firmware Password

File Systems and Storage

Lesson 9. Manage File Systems and Storage

Reference 9.1 About File Systems

Storage Concepts About Partition Schemes About Volume Formats About Core Storage About Fusion Drive

Reference 9.2 Mount, Unmount, and Eject Disks

Ejecting Disks Disk Utility Mount Management Ejecting In-Use Volumes Improperly Unmounting or Ejecting

Reference 9.3 Inspect File System Components

Examine Storage via Disk Utility Examine Storage via System Information

Reference 9.4 Manage File Systems

Format Unreadable Disks Partition a Disk Erase a Disk or Volume Deleted Files Security Encrypt an External Disk

Reference 9.5 Troubleshoot File Systems

File System Troubleshooting First Steps About Disk Utility First Aid About Target Disk Mode Recovering Data from a Nonstarting System

Exercise 9.1 Repartition a Disk Dynamically

View Storage Information with About This Mac View Disk Information with Disk Utility Repartition Your Startup Disk Without Erasing

Exercise 9.2 Erase a Disk

Use Disk Utility to Erase and Reformat a Disk

Exercise 9.3 Repair Partitions and Volumes in Target Disk Mode

Start Your “Target” Computer in Target Disk Mode Repair the Partition Table and Volume Examine Files Manually in Target Disk Mode

Exercise 9.4 Repair Partitions and Volumes in Recovery Mode

Repair the Partition Table and Volume

Lesson 10. Manage FileVault

Reference 10.1 About FileVault

About Full-System Encryption About Legacy FileVault

Reference 10.2 Enable FileVault

Configure FileVault Recovery Enable Additional Users for FileVault Restart and Encrypt

Reference 10.3 Use FileVault Recovery

About FileVault Recovery About Apple ID FileVault Recovery Lost FileVault Recovery Key

Exercise 10.1 Turn On FileVault

Use System Preferences to Turn On FileVault

Exercise 10.2 Restart a FileVault-Protected System

Exercise 10.3 Use a FileVault Recovery Key

Reset Chris Johnson’s Password Restore Chris Johnson’s Original Password

Exercise 10.4 Turn Off FileVault

Turn Off Encryption on the Macintosh HD Volume

Lesson 11. Manage Permissions and Sharing

Reference 11.1 About File System Permissions

View File System Permissions About Ownership for Permissions About Standard UNIX Permissions About Access Control Lists Permissions in a Hierarchical Context

Reference 11.2 Examine Permissions for Sharing

About Home Folder Permissions About the Shared Folder Secure New Items

Reference 11.3 Manage Permissions

Manage Permissions via the Finder About Permissions for Nonsystem Volumes

Exercise 11.1 Create Items with Default Permissions

Store Files and Folders in Chris Johnson’s Home Folder Examine Permissions as Another User

Exercise 11.2 Test Permissions Changes

Change Permissions as Chris Johnson Test the New Permissions as Mayta Mishtuk

Lesson 12. Use Hidden Items, Shortcuts, and File Archives

Reference 12.1 Examine Hidden Items

Reveal Hidden Folders in the Finder

Reference 12.2 Examine Bundles and Packages

Reveal Package Content About Package Resources

Reference 12.3 Use File-System Shortcuts

About File-System Shortcuts Create Aliases Repair Aliases

Reference 12.4 Use File Archives

About File Archives Create ZIP Archives Expand ZIP Archives Mount Disk Images Create Empty Disk Images Create Disk Image Archives

Exercise 12.1 Navigate Hidden Items

Examine Your User Library Folder Examine Hidden System Folders

Lesson 13. Manage System Resources

Reference 13.1 About macOS File Resources

About Library Resources About Resource Hierarchy About Application Sandbox Containers About Application Group Containers Troubleshoot System Resources

Reference 13.2 About System Integrity Protection

Verify System Integrity Protection Bypass System Integrity Protection

Reference 13.3 Manage Font Resources

Install Fonts via Font Book Disable Fonts via Font Book Resolve Font Issues via Font Book

Exercise 13.1 Manage Font Resources

Remove a Font Add a Font for Only One User Confirm the Font Is Unavailable to Other Users Validate Fonts Test System Integrity Protection

Lesson 14. Use Metadata, Spotlight, and Siri

Reference 14.1 About File System Metadata

About File Flags and Extended Attributes About File System Tags About AppleDouble File Format

Reference 14.2 Search with Spotlight and Siri

Search with Spotlight Search with Siri About Search Results About Spotlight Indexing About Spotlight Plug-ins About Search Security Perform an Advanced Spotlight Search Manage Spotlight Preferences Manage Siri Preferences

Exercise 14.1 Examine File Metadata

Use Tag and Comment Metadata Use Spotlight to Search for Documents

Lesson 15. Manage Time Machine

Reference 15.1 About Time Machine

About Backup Disks About Backup Schedule About Time Machine Backups About Time Machine Limitations

Reference 15.2 Configure Time Machine

Manage Time Machine Preferences Configure Backup Disks Manage Time Machine Options

Reference 15.3 Restore from Time Machine

Restore via Time Machine Restore via Migration Assistant Restore an Entire System Manually Restore via the Finder

Exercise 15.1 Configure Time Machine

Configure Exclusions for Time Machine Select a Backup Volume

Exercise 15.2 Restore Using Time Machine

Wait for the Backup to Finish Delete Some Files Restore a File Using Time Machine Restore Directly from Time Machine

Applications and Processes

Lesson 16. Install Applications

Reference 16.1 Use the Mac App Store

About Mac App Store Requirements Browse the Mac App Store Search in the Mac App Store Install from the Mac App Store Manage Your Store Account Manage iCloud Family Sharing Manage Purchased Applications Update Mac App Store Applications Limit Access to the Mac App Store

Reference 16.2 About Process Environments

About Native macOS Applications About Legacy Mac Applications About UNIX Commands About Java Applications About X Window System Applications About Open Source Software

Reference 16.3 About Application Security

About Process Security About Application Sandboxing About Code Signing About File Quarantine About Malware Detection About Gatekeeper Temporarily Bypass Gatekeeper

Reference 16.4 Use Traditional Installation Methods

Install via Drag-and-Drop About Installation Packages Update Installed Software

Reference 16.5 Remove Installed Software Exercise 16.1 Use the Mac App Store

Select an Apple ID to Use with the App Store Select an App to Purchase Test the App Examine the App Store

Exercise 16.2 Use an Installer Package

Install an App with an Installer Package

Exercise 16.3 Use a Drag-and-Drop Install

Option 1: Download an Application from Mainserver Option 2: Use an Application from StudentMaterials Copy the Application to /Applications Test the Gatekeeper Security Settings

Exercise 16.4 Remove Applications

View Installed Applications Remove an Application in Launchpad Reinstall an Application in the App Store Remove an Application in the Finder Remove an Application with an Uninstaller

Lesson 17. Manage Documents

Reference 17.1 Open Documents

About File Type Identification About Application Registration Manage Launch Services Preview Documents via Quick Look About the Quick Look Window About Quick Look Plug-ins

Reference 17.2 Save Documents

About Auto Save and Versions Automatically Save Document Changes Save Duplicate Documents Explore Document Versions About Locked Files Manage File Locking via Finder Manage File Locking via an Application

Reference 17.3 Manage Automatic Resume

Manage Resuming After Logout Manage Resuming After Quit Disable Auto Save

Reference 17.4 Store Documents in iCloud

Turn On iCloud Drive Use iCloud Drive Store Desktop and Documents in iCloud Drive Remove Items from iCloud Drive About iCloud Drive Local Storage About iCloud Drive Optimized Storage Turn Off iCloud Drive Features

Reference 17.5 Optimize Local Storage

Inspect Local Storage About Storage Management

Exercise 17.1 Use Alternate Applications

View a File with Quick Look Choose an Application to Open a File Once Permanently Change the Default Application for a File Type

Exercise 17.2 Use Auto Save and Versions

Experiment with Auto Save Work with Multiple Versions

Exercise 17.3 Manage Document Locking

Lock and Unlock a Document

Exercise 17.4 Store Documents in iCloud

Enable iCloud Features Configure iCloud Drive Save a Document to iCloud Open a Document from iCloud Use Contacts from iCloud Verify Your Changes as Chris Johnson

Lesson 18. Manage and Troubleshoot Applications

Reference 18.1 About Applications and Processes

About macOS Process Types About macOS Memory Management 64-Bit versus 32-Bit Mode

Reference 18.2 Manage Application Extensions

About Application Extensions Manage Application Extensions Use Notification Center Today View

Reference 18.3 Monitor Applications and Processes

Monitor Applications via System Information Monitor Processes via Activity Monitor

Reference 18.4 Troubleshoot Applications

General Application Troubleshooting Force Quit Applications About Diagnostic Reports View Diagnostics via Console Troubleshoot Preferences Troubleshoot Application Resources

Exercise 18.1 Force Applications to Quit

Force an Application to Quit via the Dock Use the Force Quit Window Use Activity Monitor Open an Application in 32-Bit Mode View System Processes and Usage

Exercise 18.2 Troubleshoot Preferences

Create and Locate Preview Preferences Disable and Restore Preferences Manage Corrupted Preferences

Exercise 18.3 Examine Application Diagnostics

View System Activity Gather Information About the Dead End Application

Network Configuration

Lesson 19. Manage Basic Network Settings

Reference 19.1 About Network Terminology

About MAC Addresses About IP Addresses About Subnet Masks About Router Addresses About TCP

Reference 19.2 About Network Activity

About LAN Traffic About WAN Traffic About DNS About DHCP

Reference 19.3 Configure Basic Network Settings

About Network Preferences Select Wi-Fi Networks Authenticate to Wi-Fi Networks Authenticate to Automatic WPA Enterprise Networks Join Hidden Wi-Fi Networks Create an Ad Hoc Wi-Fi Network

Exercise 19.1 Connect to a Wi-Fi Network

Verify Your Network Settings Option 1: Join a Visible Network Option 2: Join an Invisible Network Verify Your Connection

Exercise 19.2 Monitor Network Connectivity

Monitor Connectivity via Network Preferences

Lesson 20. Manage Advanced Network Settings

Reference 20.1 Manage Network Locations

Configure Network Locations Select a Network Location

Reference 20.2 About Network Interfaces and Protocols

About Network Hardware Interfaces About Cellular Internet Connections About Virtual Network Services About Network Protocols

Reference 20.3 Manage Network Service Interfaces

About Using Multiple Simultaneous Interfaces View the Network Services List Manage Network Services

Reference 20.4 Configure VPN Settings

Use a VPN Configuration Profile Manually Configure VPN Settings Connect to a VPN

Reference 20.5 Configure Advanced Network Settings

Manually Configure TCP/IP Manually Configure Wi-Fi About 802.1X Configuration Configure NetBIOS and WINS Configure Network Proxies Manually Configure Ethernet

Exercise 20.1 Configure Network Locations

Turn Off the DHCP Service Examine Your DHCP-Supplied Configuration Create a DHCP-Based Network Location Create a Static Network Location Test Web Access

Exercise 20.2 Configure Network Service Order

Create a Multihomed Location Change the Service Order

Exercise 20.3 Configure VPN Settings

Try to Connect to a Private Service Configure a VPN Service Check Your VPN Connectivity

Exercise 20.4 Advanced Wi-Fi Configuration

Create a Wi-Fi-Only Location Clear the Preferred Networks List Add a Network to the Preferred List Manually Add a Network to the Preferred List by Joining It Test the Preferred Network Order

Lesson 21. Troubleshoot Network Issues

Reference 21.1 Troubleshoot General Network Issues

Verify Network Preferences Status About Common Network Issues Use Network Diagnostics

Reference 21.2 Troubleshoot Using Network Utility

Network Utility: Interface Information Network Utility: Ping Network Utility: Lookup Network Utility: Traceroute

Exercise 21.1 Troubleshoot Network Connectivity

Break Your Network Settings Observe the Problem Check the Network Status in Network Preferences Use Network Diagnostics Use Ping to Test Connectivity Use Lookup to Test DNS Switch to Working Network Settings Monitor Network Traffic

Network Services

Lesson 22. Manage Network Services

Reference 22.1 About Network Services

About Network Services Software About Network Services Communication About Network Service Identification About Dynamic Service Discovery About Network Host Addressing

Reference 22.2 Configure Network Service Applications

Use Safari Web Browser About Internet Accounts Preferences Configure Network Service Accounts Configure Mail Configure Notes Configure Calendar and Reminders Configure Contacts Configure Messages Configure FaceTime

Reference 22.3 Connect to File-Sharing Services

About File-Sharing Services Browse File-Sharing Services About Automatic File-Sharing Service Authentication About Manual File-Sharing Service Authentication Manually Connect to File-Sharing Services About Mounted Shares Disconnect Mounted Shares Automatically Connect to File Shares

Reference 22.4 Troubleshoot Network Services

Use Network Utility: Port Scan Troubleshoot Network Applications Troubleshoot File-Sharing Services

Exercise 22.1 Configure a Network Service Account

View Your Existing Network Accounts Set Up a New Network Account Test Your New Account Scan the Server

Exercise 22.2 Use File-Sharing Services

Browse to an SMB Share Copy Files to a Network Share Automatically Mount a Network Share Manually Connect to an AFP Share

Exercise 22.3 Troubleshoot Network Services

Turn Off the Mail Service or Wait for the Instructor to Do So Troubleshoot with the Mail.app Connection Doctor Troubleshoot with Network Utility

Lesson 23. Manage Host Sharing and Personal Firewall

Reference 23.1 Enable Host-Sharing Services

Configure Network Identification About Shared Services

Reference 23.2 Control Remote Computers

About Screen-Sharing Services Enable System Screen Sharing Connect via Screen Sharing Control Another Mac via Screen Sharing About Messages Screen-Sharing Control Another Mac via Messages

Reference 23.3 Share Files via AirDrop

About AirDrop Send Items via AirDrop About AirDrop Discovery

Reference 23.4 Manage the Personal Firewall

About the Personal Firewall Turn On the Personal Firewall Configure the Personal Firewall

Reference 23.5 Troubleshoot Shared Services

Troubleshoot Network Service Communication Troubleshoot Network Service Access

Exercise 23.1 Use Host-Sharing Services

Turn On Screen Sharing Remotely Control Another Computer’s Screen Connect to a Virtual Display

Exercise 23.2 Configure the Personal Firewall

Enable the Firewall Test Firewall Settings Test Stealth Mode

System Management

Lesson 24. Troubleshoot Peripherals

Reference 24.1 About Peripheral Technologies

About Peripheral Connectivity About Universal Serial Bus About FireWire About Thunderbolt About Bluetooth

Reference 24.2 Manage Bluetooth Devices

Pair a Bluetooth Device Manage Bluetooth Settings

Reference 24.3 Troubleshoot Peripheral Issues

About Peripheral Device Classes About Peripheral Device Drivers Inspect Kernel Extensions Troubleshoot General Peripheral Issues

Exercise 24.1 Examine Peripherals via System Information

Examine Internal Devices Examine External USB Devices (Optional)

Lesson 25. Manage Printers and Scanners

Reference 25.1 About Printing in macOS

About CUPS About CUPS Drivers

Reference 25.2 Configure Printers and Scanners

Configure a Directly Attached Printer Configure a Local Network Printer Manually Configure a Printer Modify an Existing Printer Share Printers

Reference 25.3 Manage Print Jobs

Start a Print Job Configure Detailed Print Settings and Presets Create PDF Documents Manage Printer Queues

Reference 25.4 Troubleshoot Printing Issues Exercise 25.1 Configure Printing

Configure a Bonjour Printer

Exercise 25.2 Manage Printing

Print to a Printer Manage a Print Queue Print to PDF Install a PDF Service

Exercise 25.3 Troubleshoot the Printing System

Examine the CUPS Logs Reset the Printing System

Lesson 26. Troubleshoot Startup and System Issues

Reference 26.1 Understand System Initialization

System Initialization: Firmware System Initialization: Booter System Initialization: Kernel System Initialization: launchd

Reference 26.2 About User Sessions

User Session: Login Window User Session: launchd The User Environment

Reference 26.3 About Sleep Modes, Logout, and Shutdown

Safe Sleep and Standby Modes Power Nap Logout Shutdown and Restart

Reference 26.4 Use Startup Shortcuts

Select an Alternate System Modify macOS Startup Other Startup Shortcuts

Reference 26.5 Troubleshoot System Initialization

Troubleshoot Firmware Issues Troubleshoot Booter Issues Troubleshoot Kernel Issues Troubleshoot launchd Issues

Reference 26.6 Troubleshoot User Sessions

Safe Mode Login Troubleshoot Logout and Shutdown Issues

Exercise 26.1 Examine System Startup

Identify Steps in the Startup Process

Exercise 26.2 Use Single-User Mode

Start Up in Verbose Mode Use Single-User Mode Create a New Administrator Account

Appendix A. Lesson Review Questions and Answers

Lesson 1 Review Install macOS Sierra

Answers

Lesson 2 Review Set Up and Configure macOS

Answers

Lesson 3 Review Use macOS Recovery

Answers

Lesson 4 Review Update macOS

Answers

Lesson 5 Review Manage User Accounts

Answers

Lesson 6 Review Manage User Home Folders

Answers

Lesson 7 Review Manage Security and Privacy

Answers

Lesson 8 Review Manage Password Changes

Answers

Lesson 9 Review Manage File Systems and Storage

Answers

Lesson 10 Review Manage FileVault

Answers

Lesson 11 Review Manage Permissions and Sharing

Answers

Lesson 12 Review Use Hidden Items, Shortcuts, and File Archives

Answers

Lesson 13 Review Manage System Resources

Answers

Lesson 14 Review Use Metadata, Spotlight, and Siri

Answers

Lesson 15 Review Manage Time Machine

Answers

Lesson 16 Review Install Applications

Answers

Lesson 17 Review Manage Documents

Answers

Lesson 18 Review Manage and Troubleshoot Applications

Answers

Lesson 19 Review Manage Basic Network Settings

Answers

Lesson 20 Review Manage Advanced Network Settings

Answers

Lesson 21 Review Troubleshoot Network Issues

Answers

Lesson 22 Review Manage Network Services

Answers

Lesson 23 Review Manage Host Sharing and Personal Firewall

Answers

Lesson 24 Review Troubleshoot Peripherals

Answers

Lesson 25 Review Manage Printers and Scanners

Answers

Lesson 26 Review Troubleshoot Startup and System Issues

Answers

Appendix B. Additional Resources

Lesson 1 Resources Install macOS Sierra

Firmware and Startup System Installation URLs

Lesson 2 Resources Set Up and Configure macOS

Setup Assistant Apple ID and iCloud URLs

Lesson 3 Resources Use macOS Recovery

macOS Recovery

Lesson 4 Resources Update macOS

Software Updates URL

Lesson 5 Resources Manage User Accounts

User Account Management

Lesson 6 Resources Manage User Home Folders

User Home Folders

Lesson 7 Resources Manage Security and Privacy

System Security Keychain User Privacy URLs

Lesson 8 Resources Manage Password Changes

Change Passwords URLs

Lesson 9 Resources Manage File Systems and Storage

General File System File System Troubleshooting URLs

Lesson 10 Resources Manage FileVault

FileVault

Lesson 11 Resources Manage Permissions and Sharing

Ownership and Permissions URL

Lesson 12 Resources Use Hidden Items, Shortcuts, and File Archives

URL

Lesson 13 Resources Manage System Resources

Font Management System Integrity Protection

Lesson 14 Resources Use Metadata, Spotlight, and Siri

Spotlight File System Tags Siri URL

Lesson 15 Resources Manage Time Machine

Time Machine URL

Lesson 16 Resources Install Applications

Mac App Store Application Environments Application Security URLs

Lesson 17 Resources Manage Documents

iCloud Drive Optimize Storage URL

Lesson 18 Resources Manage and Troubleshoot Applications

Application Troubleshooting

Lesson 19 Resources Manage Basic Network Settings

URLs

Lesson 20 Resources Manage Advanced Network Settings

Network Configuration

Lesson 21 Resources Troubleshoot Network Issues

Network Troubleshooting

Lesson 22 Resources Manage Network Services

Network Applications File-Sharing Services URLs

Lesson 23 Resources Manage Host Sharing and Personal Firewall

Shared Services Application Firewall

Lesson 24 Resources Troubleshoot Peripherals

Peripheral Technologies Peripheral Troubleshooting URLs

Lesson 25 Resources Manage Printers and Scanners

Printing URL

Lesson 26 Resources Troubleshoot Startup and System Issues

Power and Sleep Modes Startup Shortcuts General Startup URLs

Index AATP-Only Exercise 21.2

Troubleshoot Network Connectivity

Break Your Network Settings Check the Network Status in Network Preferences Use Network Diagnostics Use Ping to Test Connectivity Check and Correct the Network Settings Verify Connectivity with Ping and Safari Monitor Network Traffic

AATP-Only Exercise 26.3

Troubleshoot a Misbehaving Startup Item

Install a Problematic Startup Item Observe the Symptoms of a Problematic Startup Item Track Down the Problematic Startup Item Remove the Problematic Startup Item

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