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Index
Title Page Copyright Page Dedication Toxic Workplace! Part One - Understanding Toxic People and Toxic Environments
Chapter 1 - THE HUMAN AND FINANCIAL COSTS OF WORKING WITH TOXIC PEOPLE
The Ubiquity of Toxic People Why We Wrote This Book How We Researched the Problem of Toxic Personalities at Work Toxic People Thrive Only in a Toxic System The Hidden Chunk of the Toxic Iceberg The Hidden Costs of Uncivil Behavior The Hidden Costs of Bullying Why Not Just Fire Toxic People? Summing Up
Chapter 2 - RECOGNIZING THE TOXIC PERSONALITY
Three Types of Toxic Behaviors That Drive People to Distraction How These Behaviors Work Together to Keep Toxicity in Place The Two Faces of Toxic People: Dr. Jekyll and Mr. Hyde Toxic Behavior Can Literally Make People Sick Summing Up: It’s the Behavior That Matters
Chapter 3 - LEADER REACTIONS AND STRATEGIES THAT TYPICALLY DON’T WORK
How Leaders Typically React to Toxic People Unsuccessful Reaction 1: Adjust or Leave, and Why These Don’t Work Unsuccessful Reaction 2: Reconfigure the Situation, and Why This Doesn’t Work Summing Up Unsuccessful Reactions Strategies Leaders Use to Deal with Toxic People Why Feedback Strategies Don’t Often Change Toxic Behavior Why Informal Strategies Don’t Change Toxic Behavior Why Formal Strategies Don’t Change Toxic Behaviors Summing Up Formal Strategies
Chapter 4 - ORGANIZATIONAL CULTURE
Evaluate Your Organization’s Culture Summing Up
Part Two - The Toxic Organization Change System Model
Chapter 5 - ORGANIZATIONAL STRATEGIES Dealing with Toxicity at the Highest ...
Formally Integrating Values into Your Organizational System Summing Up
Chapter 6 - TEAM STRATEGIES Dealing with Toxicity at the Team Level
Proactive Strategies to Deal with Toxicity at the Team Level Developing Team Values Without Clearly Defined Organizational Values Summary of Team Interventions
Chapter 7 - INDIVIDUAL STRATEGIES
Strategy 1: Managing a Toxic Individual’s Performance by Providing Targeted Feedback Strategy 2: Using Performance Appraisals to Integrate Values Strategy 3: Coaching Strategy 4: When All Else Fails: Terminate the Toxic Individual Conclusion
Chapter 8 - MYTHS AND TRUTHS ABOUT TOXICITY - AND RENEWAL FROM A TOXIC ENVIRONMENT
Myths and Truths Fostering Renewal from Toxicity for the Leader and Team Our Final Words
Appendix A - OUR RESEARCH METHODOLOGY Appendix B - NATIONAL SURVEY RESPONSES ON TOXIC BEHAVIORS Notes The Authors Index
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