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Index
T ITLE PAGE
H ALF TITLE
I NTRODUCTION
CHAPTER 1:
I NFORMING YOUR COMMANDER
General Robert E. Lee Informed His Commander in Chief, but Generals Joseph E. Johnston and George B. McClellan Did Not, and Their Causes Paid Dearly
CHAPTER 2:
C ONVINCING A C OMPANY TO T URN I NSIDE O UT
David Pottruck of Charles Schwab & Co. Knew His Company Had to Go Digital, but to Get It There, He Would Need to Convince His Superiors to Transform an Industry Leader
CHAPTER 3:
B EGGING Y OUR B OSS TO UNTIE Y OUR H ANDS
U.N. Commander Roméo Dallaire Warned of the Coming Genocide in Rwanda, but Nobody Listened
CHAPTER 4:
R ETAINING THE C ONFIDENCE OF Y OUR D IRECTORS AND I NVESTORS
Chief Executives at CBS, Compaq Computer, and British Airways Entered Their Boardrooms with a Plan for the Future and Left with Their Heads on a Platter
CHAPTER 5:
K EEPING Y OUR H EAD W HEN Y OU H AVE S EVERAL S UPERIORS
General Peter Pace of the U.S. Marine Corps Reported to Six Commanders and Could Disappoint None
CHAPTER 6:
G UIDING Y OUR G UIDE
Beck Weathers and Sandy Hill Pittman Did Not Ask Their Climbing Guides on Mount Everest What They Should Have Asked
CHAPTER 7:
D ESIGNING A F UTURE Y OUR B OSS C AN’T Q UITE E NVISION
Charlene Barshefsky Negotiated the U.S. Trade Agreement with China on Behalf of Her Boss, President Bill Clinton, and Domingo Cavallo Stabilized the Argentine Currency for His Boss, President Carlos Menem
CHAPTER 8:
P ERSUADING THE U LTIMATE A UTHORITY
Prophets Abraham, Moses, and Samuel Intercede with God Himself
CHAPTER 9:
T HE U PWARD L EADER’S C ALLING
SOURCES
ACKNOWLEDGMENTS
INDEX
ABOUT THE AUTHOR
ALSO BY MICHAEL USEEM
COPYRIGHT
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