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Index
CONTENTS
INTRODUCTION
1 SEEING PROBLEMS CLEARLY
Recognizing problems
Seeing problems as they really are
Outside factors
2 DEFINING PROBLEMS
Maintenance problems
Achievement problems
Is action necessary?
3 UNDERSTANDING A PROBLEM
Explore and analyse the problem
Representing a problem
Word descriptions
Mathematical models
What is an effective solution?
4 DEVISING SOLUTIONS
Techniques for fluency and flexibility
Visualizing
Bug lists and wish lists
5 WORKING TOGETHER
Success as a group
Brainstorming
6 CHOOSING THE BEST SOLUTION
Deciding who to involve
Defining the ideal solution
Eliminating unworkable solutions
Assessing risks
Committing to a solution
7 GETTING A SOLUTION ACCEPTED
Reasons for opposition
Preparing a presentation
If your solution is rejected
8 IMPLEMENTING A SOLUTION
A plan of action
Resources required
Keeping on course
Managing the actions
Implementing and monitoring the plan
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